Courtyard by Marriott Memphis East Galleria

Very Clean and Big

Breakfast was great! Friendly informative staff

Nothing I could say I didn't like

The stay at the hotel was not all that bad, besides other people saying they have roaches but the check out and service after was the worst experience in my life. While staying there we didn’t have any cable or wifi even though the WiFi was “free”. Our bathroom flooded when taking a shower. The hotel did not have a pool, upsetting for the children, breakfast was very high priced as well as their snacks, but the entrance of the hotel appears to be nice. Upon check out I expressed my concerns and staff stated they maybe able to add points for the inconvenience. (Never received points or anything). Well I received a bill with a checkout date of 9.4.2025 when I actually checked out 9.2.25. My personal card that was held for incidentals was charged the entire 4 day stay when I had prepaid for the room through a third party meaning they got paid twice. The “GM” was suppose to call me since 9.4.2025 and it is now 9.23.25. No one has reached out. My money was never returned even when the billing issue was fixed. Til this day I have yet to receive my refund so basically they were paid twice for a hotel room. I have called corporate, who by the way hung up in my face twice, and was told nothing can be done. I have called the hotel literally every day and no response. This was the worst experience that I have ever had with any hotels. I will never stay with this hotel again if they can not even be courteous to return a customer call to help solve the situation when the customer did everything they “claimed” needed to be completed on my end to assure my refund. No damages were made to the room either. Those charges were for my entire stay even though it was pre paid for before check in with a third party.

This hotel was clean enough, but the facilities are limited. There is no bar - it wasn't functioning during my 4 night stay. There was no food in the evening, as the only staff there was the front desk clerk. The bed was the worst I've ever slept in. It was a king size, but one side had a huge valley in it, so I was forced to sleep on the other side. Might as well have been a single bed. I do not recommend.

The location was perfect for the activities I was attending..

It wasn’t like the first 2 times I stayed but it was ok I guess.

Not to Courtyard expected standards. Had to move rooms 3 times. 1st room AC not working, 2nd room AC making noise, 3rd room dirty & poor maintenance, 4th room deadbolt didn’t work, poorly repaired shower joints. Lobby floors mopped during check-out time and left slippery wet. Staff showed no concern.