Holiday Inn Express & Suites Murphysboro - Carbondale by IHG

Super clean staff was friend accommodating super quiet.

Awesomely clean!!!

Stay here often. Very accomidating and very personable staff Never had a problem rooms clean beds very comfortable. Always a pleasure to stay.

Reservation was for 3 rooms, had to wait for front desk to work it out. Stayed 4 nights. 2nd night it was so noisy,kids running, slamming doors, adults yelling,knocking so loud, complained to front desk after waiting several min and was told we should of complained to night shift staff, very very rude. Offered a parcel refund but was told since we booked through Expedia it couldnt be done. Short of staff as noticed, towels in hallway x24 hrs, dead leaves in hall x24 hrs, garbage overflowed in dining area, pool area had towels all over floor and no one in pool area. Reception stated "uh no we are not short staff.Don't know why you would say that."very rude. Kimberly was our housekeeper and she is such a good housekeeper, did our room 203 for the first 3 days, never an issue. Always left the room spotless. On the 3rd day we had harmony and she came in took the tip and left the full garbage cans, never made the bed, didnt refill anything..just took the tip and left. On the other 2 rooms we rented for family service was none existent 303,403. Breakfast was great all but one morning biscuits hard as rocks, pancake machine broken, no juice, was told maint was fired. Parking lot had cigarettes butts on ground, garbage full. Staff kids use the pool very loud, splashing everyone sitting in chairs, sign says no children under 16 without parents,no parents and all three under 13, doing cannon balls into the pool, left towels everywhere and we picked them up. Checked out 7/7 by Ms Rude

Easy access and quiet

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The facility is near a very popular lake. Many of your guests are trailering their boats and it would be geat if the parking lot was set up to accommodate truck and trailer combinations.

Please upgrade to level 2 ev chargers or at least 240v outlets.

Great hotel! Clean and quiet and good breakfast. Only drawback was no water bottles - what hotel runs out of water? Otherwise staff was great and beds were super comfy. Would stay there again!

Our stay was fine. Beds were comfy and definitely beat sleeping on an air matress for the last two days. The girls at the check-in desk were great! . One thing I would suggest is putting some grip strips or a mat inside the tubs. Those tubs are really slippery once wet.