Hilton Garden Inn Grapevine At Silverlake Crossing, Tx

I like their hospitality

When I heard Inn i thought there will be facilities to make my meal. Secondly their TV entertainment was poor

Great

Beds for to firm for us.

The staff was very friendly and the environment was every welcoming our room was really comfortable and clean we enjoyed our stay here!!

Nothing at all

The tv didn't work, the coffee pot didn't work. The blinds were supposed to be lowered remotely but we were not told how to do that so they didn't work. The bathtub was not handicap accessible. The airport noise was very present and annoying.

Shuttle serving and extended parking during my trip.

My kids enjoyed the waffle from.thr breakfast b a r.

The coffee could have been hotter.

I liked the convenience of the place. It was quiet and cozy.

Our bed had some stains on the bed sheets. Thankfully the staff were quick to bring us fresh sheets despite housekeeping not being there.

予約済みで料金も支払い済みなのに、フロントに着いたら部屋がないから隣のホテルに行けと言われ、数分歩いて隣のMarriottのフロントに行ったら話が通っていなくて（「おまえの予約は隣のホテルだからこちらではない。向こうへ行け」と言われ）、また戻って、もう一度行って、ようやくHitlon側からMarriott側に連絡があったようで話が通じて、大きなスーツケースをひきずって2往復させられました。 （HiltonとMarriottと2つのホテルが、広いロビーで1つの建物としてつながっている） Marriottのフロントの方がよく対応してくれ、結局Marriott側の希望の2bed-roomに無事に入れましたが、部屋に入るのに1.5時間ほどかかり、ヘトヘトでした。 外見は立派なホテルですが、非常に残念な体験で、とってもがっかりしました。最悪でした。 結局、予約したHiltonの方には宿泊していないので、中の様子は評価できません。