Holiday Inn Express & Suites Blythe by IHG

We checked into our room and immediately found the toilet visibly clogged with feces and toilet paper and completely unusable. It was late (we had been driving cross country) and we went straight to the front desk to ask for a room change. We were told the hotel was sold out and were handed a plunger instead of being offered another room or an immediate repair. A functioning bathroom is a basic expectation for a hotel stay, and in this case it simply wasn’t provided. And the fact I was expected to try to fix it is actually appalling. They also charged over $200 for an experience like this. What was even more disappointing was the complete lack of response from hotel management afterward. I attempted multiple times to contact the property about a refund and never received any reply. Corporate customer service confirmed the property would need to issue the refund, yet management still did not respond. The condition of the room and the handling of the situation reflect extremely poor management and a lack of accountability. I would strongly recommend staying elsewhere.

Pleasantly surprised at how good breakfast was, will be back for that. The room was clean and modern.

breakfast.

Cleanliness and Staff

Friendly staff, clean rooms, comfortable beds, HBO👍🏽

We were there Friday through Sunday. The pool area was an absolute mess. Dirt and dust caked on the tables and chairs like it hadn’t been cleaned for months. I advised the front desk all 3 days that it needed at least a hose down. It was never cleaned during our stay.

Nice clean hotel

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