Staybridge Suites Charlotte – Tyvola by IHG

We did not get a room key so we were stuck in the room couldn’t leave to do anything like go to dinner so we had to send somebody out to go and pick something up which was such an inconvenience and I think that I should get half of my money back for the inconvenience And the breakfast sucked that sausage and they had some omelette with green peppers or something in it. That’s it.

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Beware of the pet fee at this hotel. Website states $75 fee, 2 dogs allowed. However read carefully, it’s $75 for each pet. My 2 little dachshunds paid more than I did for the room. Never again staying at a Staybridge. Their main website reads as if each hotel can charge what they want.

The staff are the stars of this hotel. Everyone from the front desk agents to the housekeeping staff were all so kind and accommodating! I think the pool area could use an update but the staff make it someplace I would definitely stay again!

The room on 3rd floor was huge. Little kitchen area with full size fridge utensils plated and extra table was a nice touch. The beds and pillows were comfortable. There was a slight trace of smoking in the room was present. And the shower floor could use a bit of scrubbing. But otherwise our stay was very pleasant.

Alexis at check in was awful. I had confirmation for two rooms and she said all she had available was one. There was no effort to help or correct sitution. I called another hotel and even though they were nooked they looked around for me at partnering hotels to help. Now that is customer service and Alecis has none nore should.she have a job.

Desk clerk we're very friendly, and down to earth, Donna. And the clerk that was there Saturday evening made sure we had fresh coffee as we sit and played cards in the lobby.

Great customer service

The staff were so helpful and kind. The front desk attendant really made us feel at home. Wish every hotel was like this one. Very comfortable beds. Very clean.

Great hotel and great staff!!! I wanted to stay an additional night, but had to book a different room through hotels.com for our 2nd night online. Staybridge was able to assist me with keeping my same room and for the same discounted rate. We were in town for a concert and wouldn't hesitate to stay here again. Get the room with kitchen suite, you will not regret it