Heritage House Inn on Cape Cod, an Ascend Collection Hotel

the staff was incredible. the rooms were very clean and comfortable & both the main street and the harbor were really close by!

Even in a smoke free room people were smokin pot all through the night and made it extremely horrible for my pregnant wife and 8 year old son. we had to leave a full day early

This is a bait and switch operation. While the hotel is run as an ascend property, in reality, it was connected to the comfort inn on the same site. That means that breakfast is at the comfort inn not at this hotel. And the breakfast was terrible

This is a property connected to the comfort inn. So the front desk at the property was not staffed half the time. If there was a problem you had to drive up to the comfort inn check, invest and report there

Off season staff offer us to stay in the main building in lieu of the Heritage House. Made it much more convenient for us. Desk person Carla was super nice and made sure we were settled in.

Good location for walking to shops and restaurants

They are renovating the property and under new ownership so it was a bit rough looking in the hallways and main lobby. Our TV didn’t work. The person we spoke to on the phone at night couldn’t help us with the TV. No pictures on the walls and the lighting in the room was poor.

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Noise of guests. No clerk at the counter when I am checking out