23Hotel Medellin

good

Hip, modern vibe, friendly staff.

Our stay was not great. Although the hotel staff is very nice, the room we stayed in did not have hot water. We told the reception and they said they would fix it, but nothing changed. The mini fridge also did not work. They changed our room but the second room also did not have a working fridge. When we checked out they said they would refund me half of one night, but after following up for three months straight I can tell they are just giving me a run around claiming “Accounting will process the payment during the next cycle”. Room amenities like hot water and a working fridge are basic when staying at a hotel of this caliber, and the blatant lie about getting a refund is very poor customer service.

Staff was very friendly and the hotel was gorgeous.

The facilities and the room were very good. There was a construction side of the hotel. There was not much privacy and we could not open the curtains to see the city view. A lot of noise from the construction.

Great stay. The staff is very attentive, service is excellent

Wonderful staff and beautiful hotel!

Beautiful hotel with a awesome professional and helpful staff

We had an amazing experience at this Hotel, the staff was extremely accommodating and welcoming. The hotel is gorgeous with beautiful high tech rooms. Only complain I have was that our view from our room was construction and around 8am it was a little loud with the construction. But overall we had an incredible experience, I would definitely stay again!!!

Great staff