Punthill Caroline Springs

The view

We slept on a bed that wasn’t even made. After requesting for room service. Rubbish was left behind in our room.

Excellent rooms, neat and clean

Corridor carpet Directions to receptions

That I had to pay

This is a perfect location, we were located facing the lake and had a balcony. The accommodation is modern, clean and staff was friendly and helpful. The reception area had a coffee machine and a water filter for still, spring and sparkling water available for everyone to use free of charge. The lounge was comfy to sit on and there was a dining table (reasonable size), kitchen area that had a washer and dryer and medium sized fridge. Televisions are located in the lounge and bedroom. There is a small amount of storage space and the shower was a good size and had 2 shower heads. There is free wi-fi and the room was fit for purpose, beautiful location.

Check-in was difficult after hours, the accommodation is located in a complex that had boom gates that close after 10pm. The instructions to access the boom gates and the accommodation parking was difficult considering the time that I had arrived and the impatience of my partner (but you can't control others lol). Eventually we managed to understand the instructions and had access to the boom gate, parking and room. To access the carpark it is quite steep driving into and out of, and height is quite low so would not recommend for a vehicle that is high. Getting access to the second level carpark means you have to drive very close to the wall to use the fob to the boom gate. You need to enter the complex to get access to the elevators which takes you up to the reception, if you are unfamiliar with the complex this can be confusing, also the elevators will not allow access to other floors unless you have a fob. These are the only issues in relation to the accommodation but overall is worth staying.