Tru By Hilton Minneapolis Downtown

It was in a central location, safe area and close to our concert venue. George the kitchen manager may very well be the most charming person on earth. My partner and i went down to have breakfast, and george was there just chatting with everyone, making people smile and serving up smiles. Ive never laughed so much first thing in the morning. Honestly made our whole trip. Let him run the entire Hilton Industry.

The pillows were honestly just bad. We had to ask for more and even then, not great. They feel old and are just depleted. Did not make for a good night’s sleep.

Located next to the police department. Clean.

Had problem with prices paid not pulling through to Hilton from booking.com. It took dozens of communications with all levels of Hilton & booking.com to fix. I forfeited another day stay for the same reason. Then they didn’t have our room ready even after 4pm. Understaffed at service desk, only 1 person while the line had 20+ people on it.

I know it’s busy when concerts are in town and I’m sure everywhere is short staffed. We dropped our bags at the hotel around noon since early check-in wasn’t possible. Which was ok, but we got back at 3:30 to officially check in and the line was super long. Like waited 40 minutes to get up to the desk just to be told the room was still not ready. In fact very few people got a room. People were getting ready in the lobby and in the lobby restrooms. I will say the staff did as well as they could in that situation. But then after the concert they only had 1 person working and now everyone was still needing to check in. Just a major mess.

Absolutely nothing

That we didn’t get our room for 12 hours at 12:30 AM. After a concert. No valet parking left. Lines everywhere for HOURS. Some outside in the rain. People getting ready in the hotel lobby with curling irons hair dryers etc. Luggage everywhere. Looked like a TSA line. Kept being told 20 minutes or we will text when done. I never did get a text and we were on a wait list at 1:30 pm. Back at 3:30 sat until 5 still no room. Concert started at 5:15. Just showed up hoping I would have a room in the middle of the night so I didn’t have to drive home 4 hours. I honestly would like a refund from them. $400 for a room I was supposed to have at 3 pm and didn’t get until 12:30 Am doesn’t seem fair. 7 hours… pretty steep. Not enough staff to deal with any issues. Not been an easy task to get a hold of any of you. Probably won’t book through here again.

Online search

There wasn’t anything I didn’t like about the property. The only issue we had was that the temperature in our room was 80° when we woke up on the morning despite the temp being set at 67° when we arrived and went to bed.

Convenient location within walking distance of US bank. Nice hotel and amenities.

We stayed here for a concert. The hotel was not ready for us to check in at the 3pm Checkin time that was listed on the confirmation email. We were told we would be called when a room was ready but never received a call or notification of our room being ready. It would have been nice to know ahead of time by email or call that our room was not ready so we didn’t waste our time waiting around. Instead we ended up being late to our concert hoping we would have been able to check in beforehand. We ended up putting all of our belongings back in our car on our way to our concert after waiting 2 hours for our room.

Clean, comfy with friendly staff.