Home2 Suites by Hilton North Plano Hwy 75

Affordable

Staff exceptional, room spacious and comfortable and breakfast was very good.

Clean. Welcoming.

I got a smaller bed than expected but it was still nice and enjoyed the stay

Staff was amazing! Very friendly and not snooty! The kitchen was cool in the room!

The most uncomfortable bed I've stayed in a hotel in my life. It was like a rock and the pillows were like sugar free soda. Nothing to them. The sheets and towels felt like rags, super rough and thin. The shower barely got warm. Food selection for breakfast was very meh. But mostly the bed and linens were the issues.

Friendly staffs and convenience.

Had to cancel at the last minute due to emergency hospitalization of wife, and they refused to refund my payment

Good condition, good breakfast, great staff.

First, they gave me the wrong room for what i booked (they corrected). Second, my room had very little toilet paper (i had to ask for after 1 person usage).

Didn’t Get the Room I Paid For I booked a double queen room through Expedia, but when I arrived at the hotel, they gave me a room with one queen bed and a sofa bed instead. When I asked about it, the front desk told me that because I booked through a third-party site, they could give me whatever room they had available. This is unacceptable. I paid for a specific room type and expected to receive what I reserved. The sofa bed was uncomfortable, and it made our stay much less pleasant than it should have been. I’m disappointed both in the hotel’s attitude and in the lack of consistency between what is advertised and what is delivered. If third-party bookings aren't honored properly, that should be clearly communicated in advance. I hope Expedia reviews this issue and works with the hotel to prevent this from happening to other travelers..