Residence Inn by Marriott East Peoria

Free breakfast was wonderful, staff was nice and the room was spacious! Perfect for a family.

Nothing.

Very clean, very helpful staff, good breakfast. The only partial negative is the location, in an industrial zone. However, it is close to everything, including the city of Peoria, shopping, food options, etc.

Place was run down, but most of Peoria was as well.

We use a fire stick when traveling. Had to call to get internet set up. Internet shut off at midnight.

Clean, quiet, relaxing.

We had to leave so early.

Hard to find out about amenities

The hotel itself was not too bad but the area was not the greatest. However, I don’t blame the hotel for the area as they are doing the best with what they have. The worst part about this was the staff and service. The hotel has a 4pm check in policy. However, I called ahead on the day of my check in and requested an early check in wherein I was told this could be accommodated. Upon arrival, the girl I spoke to on the phone happened to be the person at the counter and she proceeds to tell me they don’t have any rooms available for early check in and they don’t allow it happen ever. Furthermore, she told me her name over the phone and then confirmed her name in person revealing she was the same person I spoke to. Her manager was present and she tried to lie about what she told over the phone. My issue was my plan centered around being able to check in early because they told me they could accommodate this. The hotel’s policy was check in at 4 so she could have just told me no over the phone and I would have made other arrangements. This was extremely unprofessional and almost caused serious issues for me. Again, I’m not mad about their check in policy, I’m mad they told me they were waiving it only to reneg once I arrived. Just awful.

The Hotel was so clean amd the staff was friendly, caring, and always around to see if we needed anything. The rooms were also great! Really the only complaint I have if I had to have one would be the be was a little hard, but most people tend to like them a little firm.

Very clean, close to everything.

I was pleased with my stay at