Homewood Suites by Hilton DFW Airport South, TX

Great place.

Left my watch on the night table. Called an hour after leaving and they took my number and said they would call me back after they look. They never called so a few days later I called, they said they never found it. Thieves!!!!!!

Absolutely beautiful hotel. 10/10. However the service is awful - they claim to have a policy where you can only have 2 shower towels per room per day. We were beyond perplexed by this and the front desk employee was SO rude about it on top of it. At these prices especially, limiting something like towels is inexcusable. 10/10 hotel with 0/10 service.

Booked at the property depending on the “wonderful” reviews, the property itself is quite clean and convenient. Room was specious and beds were comfortable. Breakfast, pool, parking and everything else was good but we were very disappointed with service and specifically the lady at the front desk who was not willing to help for anything. We were family of four and the room was equipped for two, when we asked for bedding she said we don’t have extra bedding! Same for towels! Shampoo was empty at bathroom and we called and she said she can’t bring it to the room and we have to go down ourselves. When we checked out the next morning I reported that to another gentleman who was at front desk and apologized indicating that the issues didn’t suppose to happen.

Room was nice

The total for three days was supposed to be $623. They charge me another $623 on top of another $207. The staff is incompetent. Don’t know what they’re doing every time I call there’s never a manager there.

EVERYTHING!

NOTHING!

Was a bit disappointed that the pool was closed while we were there, but other than that we had a great stay here. Room was plenty big enough for our family and was very clean. Would definitely stay here again.

Staffs service are awful