Homewood Suites by Hilton DFW Airport South, TX

Hotel and the room both were nice and clean. The room was spacious for a family of 4.

We stayed at this hotel recently and while the property itself is very nice, our experience was unfortunately overshadowed by how a serious issue was handled. The hotel and our room were very clean and comfortable, and the breakfast was good, which we appreciated. However, the bathroom door in our room locked from the inside and we couldn’t open it. When we went to the front desk for help, we were told there were no other rooms available and that maintenance had already left. When my husband asked what we were supposed to do and whether we should even leave, the response was essentially, “well, it’s up to you.” without offering any solution. We had two little kids with us and it was 9pm, so trying to find another place was extremely inconvenient. There was no urgency or real effort to assist. My husband eventually managed to open the door himself, but we should never have been left to deal with it alone. Overall, while the hotel itself is clean and nice with good amenities, the way the front desk handled this situation was very unprofessional and unacceptable, and it significantly impacted our stay.

The closeness of where we needed to be.

Screaming kids in the room next door at 3AM

The room was very big and clean you had everything you needed in very nice place differently going to stay there again