Fairmont El San Juan Villa Experience

Staff was great! They accidently overbooked our villa but managed to get us an upgrade and wsived the resort fees for the inconvenience. House keeping came at least 3 times a day to refresh towels, leave waters and make the beds. The resort gives you two reusable water bottles and since we stayed in the villa we got a tote bag, waterproof phone pouch and sunglasses. Tons of amenitites, anf very family friendly. We wished we had stayed longer. We will be back!

Concierge not helpful and front desk same. The rest of the staff very nice.

Great trip

Has everything a dream resort could want. Great pool area, fantastic beach & excellent wait staff in the pool area. Meat Market steak house served one of the best steaks I have ever eaten. Might be out of some people’s budget, but if you can afford it, it’s worth it. Added bonus, 5 minutes from the airport.

Terrible experience

The pool and lounge areas were very nice. However the rooms are icky- dust accumulation, broken tile, dirty water pot. The hotel offered the same very limited menu items and slow service.

No power

Had an amazing time at the El San Juan hotel. We were upgraded to a bigger villa free of charge. Definitely will book again in the future.

I like the hotel, the service was great!! Restaurants a a little expense. And the $10 for WiFi is too much. After already paying so much for room.

Very friendly