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9.2 / 10 Guest Rating

Mercure Krakow Fabryczna City

Fabryczna 13, Kraków, 31553, Kraków, PL

Mercure Krakow Fabryczna City - main view

About the Property

Welcome to Mercure Krakow Fabryczna City, a charming sanctuary in the heart of Kraków!

Recreational Amenities: Dive into relaxation with our state-of-the-art health club, invigorating indoor pool, and soothing sauna—perfect for unwinding after a day of exploration.

Dining Delights: Experience exquisite cuisine at FABRYCZNA 13 or indulge in convenient room service. Don't forget our buffet breakfast, where children 11 and under eat for free, ensuring a delightful start to the day!

Event Spaces: Planning a gathering? Our expansive conference center spans 23,681 square feet with 10 versatile meeting rooms, ideal for any occasion. Enjoy the convenience of a 24-hour airport shuttle and self-parking options.

Experience comfort and elegance—book your stay at Mercure Krakow Fabryczna City today for an unforgettable getaway!

Facilities & Amenities

Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
Health club
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. Construction is underway at a neighboring building and there may be noise disturbance from the construction work. Parking height restrictions apply. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

Available Rooms

Standard Room, 2 Twin Beds - Photo 1
Standard Room, 2 Twin Beds - Photo 2
Standard Room, 2 Twin Beds - Photo 3
Standard Room, 2 Twin Beds - Photo 4
Standard Room, 2 Twin Beds - Photo 5
1/5

Standard Room, 2 Twin Beds

2 Twin Beds237 sq feet Internet - Free WiFi Entertainment - Flat-screen TV with satellite channelsFood & Drink - Mini-fridge, coffee/tea maker, room service (limited hours), and free bottled waterSleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, and rainfall showerheadPractical - Iron/ironing board, safe, and laptop workspace; cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbsNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingRoom is accessed via exterior corridors and room/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

22 m2
Sleeps 2
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTelephoneAir conditioningHair dryerDesk

Standard Room With 2 Single Beds

Non-refundable
Room Only
20% OFF$169.81

$135.85

Includes taxes & fees

Standard Room With 2 Single Beds

Non-refundable
Breakfast Included
20% OFF$213.95

$171.16

Includes taxes & fees
Superior Suite, 1 King Bed with Sofa bed - Photo 1
Superior Suite, 1 King Bed with Sofa bed - Photo 2
Superior Suite, 1 King Bed with Sofa bed - Photo 3
Superior Suite, 1 King Bed with Sofa bed - Photo 4
Superior Suite, 1 King Bed with Sofa bed - Photo 5
Superior Suite, 1 King Bed with Sofa bed - Photo 6
Superior Suite, 1 King Bed with Sofa bed - Photo 7
Superior Suite, 1 King Bed with Sofa bed - Photo 8
1/8

Superior Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed646 sq feet Layout - Bedroom, dining area, and sitting areaInternet - Free WiFi Entertainment - Flat-screen TV with satellite channelsFood & Drink - Kitchenette with microwave, cookware/dishware, espresso maker, and dining tableSleep - Bed sheets Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerheadPractical - Iron/ironing board, safe, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors and room/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

60 m2
Sleeps 5
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTelephoneAir conditioningHair dryerKitchenette

Superior King Suite With Sofa

Non-refundable
Room Only
20% OFF$327.38

$261.9

Includes taxes & fees

Superior King Suite With Sofa

Non-refundable
Breakfast Included
20% OFF$371.49

$297.19

Includes taxes & fees
Superior Double Room, 1 Double Bed with Sofa bed - Photo 1
Superior Double Room, 1 Double Bed with Sofa bed - Photo 2
Superior Double Room, 1 Double Bed with Sofa bed - Photo 3
Superior Double Room, 1 Double Bed with Sofa bed - Photo 4
Superior Double Room, 1 Double Bed with Sofa bed - Photo 5
Superior Double Room, 1 Double Bed with Sofa bed - Photo 6
Superior Double Room, 1 Double Bed with Sofa bed - Photo 7
Superior Double Room, 1 Double Bed with Sofa bed - Photo 8
1/8

Superior Double Room, 1 Double Bed with Sofa bed

1 Double Bed and 1 Double Sofa Bed344 sq feet Internet - Free WiFi Entertainment - Flat-screen TV with satellite channelsFood & Drink - Kitchenette with microwave, cookware/dishware, espresso maker, and dining tableSleep - Bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerheadPractical - Iron/ironing board, safe, and laptop workspace; cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbsNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingRoom is accessed via exterior corridors and room/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

32 m2
Sleeps 4
1 Double bed (131-150 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTelephoneAir conditioningHair dryer

Superior Room with Double Bed and Sofa

Non-refundable
Room Only
20% OFF$217.09

$173.67

Includes taxes & fees

Superior Room with Double Bed and Sofa

Non-refundable
Breakfast Included
20% OFF$261.21

$208.97

Includes taxes & fees
Superior Double Room, 1 Double Bed - Photo 1
Superior Double Room, 1 Double Bed - Photo 2
Superior Double Room, 1 Double Bed - Photo 3
Superior Double Room, 1 Double Bed - Photo 4
Superior Double Room, 1 Double Bed - Photo 5
1/5

Superior Double Room, 1 Double Bed

1 Double Bed356 sq feet Internet - Free WiFi Entertainment - Flat-screen TV with satellite channelsFood & Drink - Mini-fridge, espresso maker, room service (limited hours), and free bottled waterSleep - Bed sheets Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerheadPractical - Iron/ironing board, safe, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom is accessed via exterior corridors and room/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

33 m2
Sleeps 3
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTelephoneAir conditioningHair dryerBathrobe

Superior Room with Double Bed

Non-refundable
Room Only
20% OFF$185.59

$148.47

Includes taxes & fees

Superior Room with Double Bed

Non-refundable
Breakfast Included
20% OFF$229.71

$183.77

Includes taxes & fees
Standard Double Room, 1 Double Bed - Photo 1
Standard Double Room, 1 Double Bed - Photo 2
Standard Double Room, 1 Double Bed - Photo 3
Standard Double Room, 1 Double Bed - Photo 4
1/4

Standard Double Room, 1 Double Bed

1 Double Bed249 sq feet Internet - Free WiFi Entertainment - Flat-screen TV with satellite channelsFood & Drink - Mini-fridge, coffee/tea maker, room service (limited hours), and free bottled waterSleep - Bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, laptop workspace, and phone; cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbsNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingRoom is accessed via exterior corridors and room/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

23 m2
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTelephoneAir conditioningHair dryer

Standard Room with Double Bed

Non-refundable
Room Only
20% OFF$169.81

$135.85

Includes taxes & fees

Standard Room with Double Bed

Non-refundable
Breakfast Included
20% OFF$213.95

$171.16

Includes taxes & fees

Guest Reviews

9.2
Exceptional78 verified reviews
AI Summary

Guests highly rate the excellent service and frequently praise the great food options.

Categories

Cleanliness8.9
Service9.8
Location9.4
Room Quality9.3
Amenities8.9
Value for Money8.3
Food and Beverage9.4
Overall Experience9.6

Select topics to read reviews

J
Joanna
Verified booking
family
Standard Room
Stayed in Jun 2, 2025

"Exceptional"

10.0

We enjoyed the comfort and super hospitality in a luxurious environment.

Helpful?
L
Levan
Verified booking
Standard Room
Stayed in May 8, 2025

"Exceptional"

10.0

😊😊😊😊😊😊

Helpful?
J
Jolanta
Verified booking
Standard Room
Stayed in May 2, 2025

"Exceptional"

10.0

Wonderful hotel

Helpful?
F
Frances Sin Wah
Verified booking
family
Standard Room
Stayed in Apr 29, 2025

"Exceptional"

10.0

The breakfast has a lot of choices. There is self parking outside the hotel, everyday after 8pm to 10am and Sunday all day is free parking so no need to pay the hotel for their underground parking if you go on a weekend. The hotel is clean and modern and rooms are spacious, overall a very good choice.

Helpful?
S
Sebastian
Verified booking
Standard Room
Stayed in Apr 22, 2025

"Exceptional"

10.0

Stylish and wonderful Hotel

Helpful?
P
Petr
Verified booking
Standard Room
Stayed in Apr 22, 2025

"Amazing hotel"

10.0

Amazing hotel with great service, swimming pool and delicious and rich breakfasts.

Helpful?
F
Fernando
Verified booking
Standard Room
Stayed in Apr 20, 2025

"Fantastic hotel for a fantastic city ! "

10.0

Fantastic hotel! I liked the hotel is fully renovated and looks like new! The rooms have plenty space and the swing pool is very nice to have .. staff are very nice and helpful. The good options for restaurants just at the ground floor is amazing

Helpful?
B
Belinda
Verified booking
Standard Room
Stayed in Apr 18, 2025

"Familie tur"

10.0

Lækkert hotel, god spa , venligt personale familie venligt, eneste minus er ingen oplader til el biler

Helpful?
J
Jolly
Verified booking
family_with_children
Standard Room
Stayed in Apr 12, 2025

"Exceptional"

10.0

Lovely and welcoming staff, i recommend

Helpful?
K
Konrad
Verified booking
Standard Room
Stayed in Apr 11, 2025

"Good"

4.0

I chose this hotel in Krakow after reaching out to the GM in advance to ask if anything special could be done for my birthday and to honor my parents. I clearly stated I was selecting a hotel based on the response and mentioned I was an Expedia Platinum member, which usually ensures upgrades and elevated service. I received warm replies from the GM and reservations manager, with one offering a “Privilege Room.” No fees were mentioned — it felt like a gesture tied to my reason for travel and loyalty status. Upon arrival, there was no acknowledgment, special welcome, or upgrade. I was placed in a standard fourth-floor room, which was neither quiet nor ideal. On my third night, I was surrounded by loud party guests at 2 AM. My complaints were dismissed, and I had to request a room change myself in the middle of the night — eventually moved to a quieter tower. When I raised concerns with the GM, I was met with blame and deflection, including being told that because I booked via Expedia, I wasn’t entitled to what had been offered. Only after pushing was I offered a complimentary dinner. The only exceptional service came from the server that night — her warmth and care were unmatched. The location is also inconvenient — a 40-minute walk to the city center. The gym and pool are public and overcrowded. A true hospitality pro would’ve acted immediately. Guests should leave feeling valued, not gaslit or dismissed — especially when their intentions were clearly stated from the start

Helpful?
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