Sølvgarden Hotell & Feriesenter

Excellent stay

I do not recommend this accommodation, I have no idea how it has an average review score of 8.5. The customer service was very poor. After booking a one bedroom cottage and upon check-in I was told I had to pay more than 25 pounds extra just to rent sheets and towels for 2 adults. This was in fact hidden in the fine print so it is what it is. Then upon check-out I was asked by the receptionist if I cleaned the cabin and if not would be charged an extra 40 pound! I stated this was not on the booking reference and after reading the property policy it is also not stated anywhere, nor was I informed of this upon check-in. I asked her to show me where it stated this and after several minutes of back and forth she was unable to do so. She just told me this is Norway and this was normal. Regardless of what is 'normal' this should be made clear on their property policy and also the booking.com listing. The cottage was also old, outdated and the kitchen lacks basic equipment such as a kettle and toaster. There is no where whatsoever in the shower for toiletries so they have to go on the floor. The bedroom curtains don't stop any light coming thru. This was by far the worst value accommodation we had in Norway. Look elsewhere!

環境優，服務好