Börsen Annex

Excellent location, great value

no hot water. no coffee or thee. no operational bath or shower.

The room was a surprise. On the corner, street level. Need to keep the shades closed or everybody passing looked you in the face, lying on your (very good) bed. So you could not open the bigger windows, only small ones higher, and it was warm. Biggest problem: a huge bath with no grips to hold and… no separate shower. Not very handy for older people. The bathroom was big enough for a separate shower though. In the evening we heared the people passing by like they where standing next to our bed. And when it got later, they sounded more and more happy. And louder… Over SEK 2500 a night without breakfast or roomservice, it was rather disappointing.

Väl omhändertagen av serviceminded personal

Fun to stay in your own building with entrance directly from the street.

A bit noisy, Both from the street and the neigbours.

After I complained about the room in the Börsen Annex, I was given a standard double room in the main hotel building, including breakfast (free of charge). The staff were very polite and helpful. Breakfast options were varied and appropriate for travellers with various dietary requirements.

I booked a single budget room in the Börsen Annex, which is a building located two or three streets away from the main hotel (Visby Börs). The room was absolutely inacceptable. Not only was it extremely small, but also dirty and (worst of all) mouldy. The hotel responded to my complaint by apologising and offering me a standard room in the main building, which was very clean and comfortable, so the remaining part of my stay was perfect. However, I do not understand why a respectable four-star hotel continues to offer such appalling conditions to unsuspecting customers. It is evident from earlier reviews I was not the first guest to complain about the room in question. So, while I can definitely recommend the main hotel, DON'T book rooms at the Annex.

Mögel på golvet i badrummet, inget duschdraperi så golvet blev dyngsurt. Dörren in till badrummet var en dåligt ditsatt sjukförsäkring som inte gick att stänga ordentligt. Unken lukt i rummet och elementen fungerade inte. Men bra läge, bra pris och trevlig personal i receptionen.

Underbar personal som fixade när det hade fel. Allt på topp.