MainStay Suites Georgetown Lexington North

When we went down for breakfast they were out of coffee cups, bacon, sausage, biscuits and gravy. No milk. They had eggs and cereal and waffles.

The 2nd night we had a storm and lost electricity for 9 hours.

The breakfast was one of the worst. I understand it's complimentary but might as well not offer it all if it's going to be like that. Worst part was there was no coffee cups available. Facility was fine other than that.

We liked finding a suite & the cost was great for family of 6 but our room was missing soap, garbage cans and enough towels for our family. Pool didn’t have pool towels.

Location

Dirty dishes on the shelf, dirty shower, dirty towel hanging in the bathroom. Arrived for breakfast at 730a but they were already out of almost everything. When attempting to advise the desk clerk at check-out, she gave us a thumbs-up and said “we’ll get on that”!

At arrival the check-in was a mess and I could not get my stay points. I stayed 3 nights, my daughter had a separate room..very similar. No iron, no points, minimal dishes. My rant: Go into the room, there were paw prints on the pull out sofa sheets, eww. The dishwasher was full of prev tenants dishes..because machine didn't work. Hotel sent a maint guy who worked on it, made it hum. Before bro made it to the elevator, machine clunked and didn't work. Re-told them, but it's weekend.. nothing done. I paid for the "suite", so I could cook and not eat out.. too bad for that plan. No dishes available, there was a single spoon in the drawer (I'm not washin someone else dirty dishes, again ewww) Breakfast? (Continental? Where?) What a joke. Empty @1.5hrs to go/be open. Asked for refill, got attitude (from server, not desk staff). No tea bags, no creamer, yogurt, eggs and meat all empty. Waffle maker... only one for how many guests? Bro made 4 for his kids/2 self...others waiting too long wait!!! Milk spilled across counter, cereal about empty..c'mon DO BETTER! Up on floor, garbage cans overflowed 3ft beyond the pretty large can, stinky, unkempt. Final straw? The ONE elevator for the whole property, yeah the inspection/certificate posted inside is E.X.P.I.R.E.D. Have stayed many places. Seems like I have no recourse, if on-site staff won't/can't do whats needed!! Not worth my hard-earned dollars. Won't be back. Will tell others to caution.

I love how clean and well taken care of it was. Staff was amazing.

Fake bacon reminded us of our childhood. Coffee options were a nice touch.

Friendly staff!

Breakfast was good

I paid for the stay with Booking.com. When we arrived they charged my credit card again. I realized this the next morning when I looked at my discover card. I went and talked to the manager and she assured me she would take the charge off of my Discover card. As of today, she has not.