Moxy Dresden Neustadt

Schnelles Check-in und -out. Lage ist super.

Kissen sind sehr hart und das Bad klein für zwei Personen.

Absolutely unacceptable experience. This was one of the worst hotel check-ins I’ve ever had, especially from a property associated with Marriott. We arrived at 10:30pm after a long flight, exhausted, only to be met by a completely dysfunctional front desk team. The system was apparently not working, and instead of handling the situation professionally, they seemed completely lost. They gave us a room with twin beds despite our booking clearly being for a queen bed. Then, unbelievably, the front desk staff had the nerve to question my husband about why we wanted a queen bed — the same room type we had originally booked. Completely ridiculous. The level of incompetence continued when they didn’t even seem to know which rooms were actually clean and available. It was only after my husband had to be firm and push them that the front desk “clown” finally decided to check the situation himself and do the basic work that should have been done in the first place. When we finally got into the room, it was not properly cleaned. The sink and the area around the bed were dirty (see picture), which is completely unacceptable for any hotel, let alone a Marriott property. This was a disappointing and frustrating experience from start to finish. Poor organisation, poor service, and a lack of basic attention to detail. A hotel is only as good as the people running it, and this front desk team seriously needs improvement. Definitely not what you expect from a Marriott-branded hotel. Cool is code for unprofessional here.

Die Unterkunft ist stylisch und funktional.

Die kleinen Annehmlichkeiten wie Minikühlschrank, Wasserkocher, Kaffee im Zimmer und Schminkspiegel gibt’s leider nicht.

Sehr schönes Zimmer und ein umfangreiches Frühstück. Tolle Lage.

Lage und Ausstattung