ViviBoccadasse by Wonderful Italy

NOTHING, it’s a scam!! Read reviews on Trustpilot!! This agency is a scam!

SCAM! If only I read the reviews on Trustpilot!! They are scammers!! Horrible, dirty and broken apartment. Not at all like advertised. Customer service non existent. The walls were literally full of food and human disposables, three out of five beds were broken, the sofa and fridge were broken, the floor was sticky. After we complained they sent a cleaning team while we were not there, without warning, with all our valuable belongings there!! They could have told us and respect our intimacy. We were there with our three kids in this disgusting situation. The doors don’t open and close properly, my daughter got locked in the bedroom. The kitchen is dirty, the drawers stink, the closets don’t close well, and on top of that, it’s very incomplete. There was so much wrong that we decided to leave right away and we didn’t get any compensation! Even worse; the agency just disappeared on us and don’t answer our calls and messages, while we paid a lot for something that was really far from what they offer on booking.com! One big scam!

Location in Boccadasse was good. Lovely area. Despite the building is quite new, the apartment was not up to date. With a little loving care, the apartment could be good. Many things was falling apartment. There was a terrasse, However no furnitures. The “aircon” can only go to 25 degr.c, so had to use 2 fans to cool a little bit down.

Beautiful and very spacious and clean

N/A

The apartments are in a lovely part of Genoa very close to the beach. They are spacious and well suited for accommodating larger groups. The Wonderful Italy team representative, Matteo, who managed our stay was very accommodating and helpful, going above and beyond to help resolve some unexpected issues that arose during our stay. Overall it was comfortable.

The apartment could have been a little cleaner - we had the impression it had been some time since the last guests left and the last cleaning.The quality of the apartment itself is a little lacking, with many parts of the building not functioning quite as they should though this is no fault of the management team. As others have noted the level of equipment in the kitchens themselves are a little limited e.g. some pans not working on the induction stove, limited dishwashing equipment etc. Parking in the area is quite challenging with demand far outweighing supply. The management were able to provide a garage inside the building basement but the access with multiple keys was challenging and the quality of the individual garages themselves are poorly built and the door to ours broke despite no unusual use on our part, resulting in a significant repair fee.

EXTREMELY DISAPPOINTED AND FEELING SCAMMED! Be careful with this apartment and also with all the others managed by this property. I will keep it short: we have arrived at the property and the AC was broken (the lady who waited for us told us that it was broken for 2 days; all the windows were open and there were around 35 degrees inside-it was unliveable inside). We have discussed about the options and as they did not have another flat available we have asked for the full refund. The lady called her manager and they have agreed to refund the full amount. We have called booking as well that day and they said that they will refund us when they get the confirmation email of the property. Big was our surprise when we found out form booking 2 days after the event that the agency did not agree to the refund in the end as they said that “they did not advertise to have AC”. It is clear that their word means nothing and that they do not take any responsibility of what their employees are telling. All in all, we have lost all the money so be careful with what they advertise and what they say you may have the same surprise as we did!