GIANT Villa wPrivate Pool&Spa, Game Room, & More

Location

Paid for pool heat, didn’t heat up Till last day! House dirty. Bricks falling off around pool and hot tub. Very hazardous to small children

Loved everything about the property. Beautiful place

Parking passes for as many people as the house slept was definitely a situation and headache. Some of the security/gate people were very nice and some were very rude. We brought a ball team and everyone was in different vehicles and needed one more pass

Amazing place. Needs more large cooking pots and pans especially because the home can accommodate a very large group. Spacious, waterparks are a very much appreciated BONUS!! We had a blast. I do recommend having the pool and hot tub heated for night use because it does get cool sonetimes. We look forward to returning.

I loved the property and any problems we had was immediately responded to.

There was nothing I didn’t like.

Nice neighborhood and spacious

It was not clean and bedbugs were in the rooms

Everything

Everything was perfect

there was plenty of room for everyone.

1. The kitchen was poorly stocked concerning cooking items. 2 The game room was useless. Photos show there was an air hockey table, the foos ball table had no ball to play the game, the Xbox controllers didn’t work. The ones they brought today (Sunday) were for the wrong Xbox so they didn’t work. One of the reasons we rented was so the 6 kids and guest kids we had with us would have something to do. The game room had no air conditioning it was extremely hot - unbearable. I thought it started working today (Sunday) but we found out it was the hot water heater that had a fan on top. This was a huge inconvenience. I wouldn’t have rented without a game room and we are extremely disappointed about that. 3. The pool was cloudy and turning green. It was so hot that it was not refreshing at all. The heater was on - we asked to have it turned off but it remained hot the whole time. Seeing the neighbors pool it seems we didn’t have a floating chlorine container or filter. It’s actually disgusting now that we have all the floats out and have swam in it all weekend. 4. We reported that the screens were not connected but that didn’t bother anyone. I guess you would say they were ripped. 5. The scoop to clean the pool is broken. 6. The upstairs have had steamed (condensation) up windows and it was hot for the guests the whole time. They tried to turn the air down but it wouldn’t let them. I would really like to request a partial refund due to the game room being unusable and the pool being cloudy with a green tinge. Two of the biggest amenities were horrible.