Hampton Inn & Suites Benton Harbor

The front desk staff was a little rude. The cleaning staff were very nice, the hotel was clean.

It was clean, bright, and comfortable. Would recommend!

I was in town for a trip to the area. I never felt uneasy about my stay. If I could give the customer service and management a 100/10, I would. I had left my clothes hanging in the closet and they made their return effortless. The rooms were spacious and clean.

Staff very nice and facility well maintained

The homeless outside

This was a newer hotel, so it was fresh and very clean.

Amenities in room were sparse

Room is clean and guest service very nice.

The service was not good. We took a red-eye and we’re not able to check in at all early, which is fine they have a check-in time of 3pm, just would’ve been nice to let us check in early (and I’ve never had a hotel not let me check in early). But the staff were unprofessional, literally one lady was not even wearing shoes at the front desk, and was picking her nose when we walked up. Our first room smelled musty, and then I stepped in sopping wet carpet where the AC had been leaking for who knows how long. We tried to call the front desk from the room and the phone just gave us the busy signal. My husband went down and told them about the AC and that the phone went to busy signal and they just said “oh…yeah” then a man came to the door and asked if this was the room with the leaking AC, I said yes, and then he asked if we “used the room a lot” I said no and he said “great I will just have to freshen it up then” which was a huge red flag. The next room we got (almost an hour later) was fine, less mold in the shower, and no soaked carpet, but everything was damp and still musty. We were there for 4 nights and never once got fresh towels or and toiletries restocked, even though we were told they would provide fresh towels every other day. The area was also horrible. Abandoned motel next door with drugged people wandering in the middle of the street and in the parking lot. Buildings have busted out windows and boarded up doors, terrible area, only stay here if you are desperate.