Canopy By Hilton Portland Waterfront

The hotel is beautiful, very well located, and overall very pleasant. We especially enjoyed the breakfast, and the coffee was particularly good.

Overall, our stay was pleasant, and most of the staff were kind, professional, and helpful. However, two aspects negatively affected our experience. First, the room we were assigned was located right next to the bar, and the music was clearly audible from the room. We would have appreciated being asked at check-in whether we were looking for a quieter room or whether that location would be an issue for us. Second, while the rest of the staff were impeccable, the receptionist handling our check-out was noticeably haughty and unpleasant toward my companion. Her attitude stood in sharp contrast to the courtesy and professionalism shown by the rest of the team. It is unfortunate, because with a little more care on these points, the experience would have been much more enjoyable.

The hotel is on Commecial Street - basically the waterfront - so a great location and easy walking distance to the waterfront bars and restaurants as well those in the Old Port and city centre. The room was spacious and quiet (5th floor). The Salt Yard Kitchen was a bar/restaurant and had a good selection of breakfast and all day food and free tea/coffee for guests. Overall very good. The other highlight was the Luna Roof Terrace Bar. Apart from great views there was a great vibe (London style) on the Saturday night with cocktails and music.

From the moment Chelsea greeted us, to meeting Madison, the assistant manger, EVERYONE at this property made my wife and me feel as if we were THE most important people on earth. I will be staying here again on our next extended stay; I strongly suggest you do, as well. This is the true meaning of customer service and satisfaction.

I enjoyed the Canopy Waterfront, but it was primarily because I just needed to be in Portland. One night stay, and I would almost certainly stay again and ideally for longer. However, as much as I liked it, it was entirely the location not the hotel itself that made me happy. Room was clean and modern but looked over a parking lot. I absolutely understand and respect that waterview rooms will go at a premium but something about being in Portland and looking at asphalt honestly wrecks it. Bike use is a huge positive! I grabbed a bike and went out to the islands and you absoutely need to do the same, however take some pride in the bikes, grease the gears and make sure the shifters work (mine did not). Nice hotel, but entirely forgettable.

The room was amazing! Very clean and comfortable. I also used the gym and enjoyed it very much.

I stayed just one night at this Canopy by Hilton in Portland and would highly recommend it. My stay was easy and service was great. My first decision was parking and after weighing the options of parking in a lot next door or taking advantage of valet parking ( which I never do), I decided on valet and it couldn't have been easier. Also, I had to be back on the road at 7:15 am the next day and retrieving my car was not a problem. I waited just about 5 minutes. Reception staff were great- friendly and helpful. I had checked in online but changed my mind about digital access and it was no problem to get card key instead. Room was beautiful but even more important it was clean and warm ( very cool early spring). Easy to get coffee and breakfast. Overall, great hotel if you want to stay at waterfront. Only wish I had time to try out their bikes for getting around.