Flower Town Hotel & Spa

Clean place location good.

Very rude male  staff Waheel  who is overnight staff at reception on the 21st February . He  should learn some customer  service and was confrontational  and aggressive person . Needs training for international  guests  I was staying there for a week . I booked a transfer with hotel to airport  and asked him to check if taxi was confirmed in the morning as i had early flight . He said its too early  in the morning to call the driver,  it should turn up . .I asked him to check with driver.  He said no . Its not his  problem and started raising his voice like he wants to fight. . The female  staff are nice and pleasant.  When she started  the shift  at 8 am she confirmed  its fine as it was in the log book.  He was so lazy he couldn't even do that . I emailed the hotel months in advance for plant based milk as I have intolerance  but they never replied . When I requested  it the night before they said sorry we dont have soya milk. So I paid to stay for a week  but they can't even get a bottle of milk for me.  I m vegan so all I had was hot water and cornflakes . I said I cant eat hot breakfast in the morning  but wanted to take some grilled vegetables out with a container . Being vegan is hard in Morroco The waiter said no.  His  words where its not my problem. . I spoke to.the manager. He finally agreed to let me take food out daily . I said I paid for breakfast  for a week  and im getting nothing and not eating anything. Finally the pool was cold but the door key kept on  not working daily and I had to charge them daily . Overall  if they have international  guests they should cater for intolerance  and diets   . This is not a 4  star international  hotel experience, they should cater for foreign guests if they taking their money . Clean hotel some staff okay but others need training. Morrocco is a beautiful country with friendly people everywhere i went but in hotel some staff was rude to guests

Gym

Pool kalt, Essen schlecht, ich warte seit 5 Tagen auf meine Rechnung, obwohl ich beim check out schon darum gebeten habe.

Gut

Gut

Hôtel avec des standards internationaux parfait pour un voyage d’affaire