Sara N Hotel & Spa

toda la habitación

todo excelente

La habitación se me hizo cómoda

Las recepcionistas les hace falta dar un servicio al cliente más eficiente. Me tocó en una habitación donde el ruido del bar se escuchaba bastante. Y en general todos los ruidos se escucharon bien fuertes eso afecto a que se pudiera dormir el fin de semana.

El hotel esta muy bien , el personal Muy amable y atento .

Su limpieza y céntrico y sus atenciones

El servicio del staff de primera, requerìa guardar en refreraciion mi Insulina, y ellos con toda amabilidad lo hicieron

Estaban realizando trabajose en la planta blaja, por ende, habìa ruido y polvo, pero es entendible

The property is well located, noise from outside is heard but not enough to make it an inconvenience. The place is clean and the cleaning staff is there to do room cleaning even outside the allocated hours for service. The always left new waters, two fun sized chocolates and fresh towels. The rooms are spacious and elegant. There’s a lot of outlets everywhere so you can charge all of your devices. WiFi is included so that’s a plus too, if you need to get things done while traveling. The pool, spa and sauna area are so, so nice. Also has a gym on a different floor. Not sure about parking since we didn’t take a car, but they asked me if we had one at check in so I’m assuming they either provide a parking space or they tell you where to park your car at least. The front desk ladies are all attentive and very helpful. Didn’t have a problem with customer service at all. Very recommended, for families or couples, friends or solo travelers. It’s a pretty nice hotel located in the heart of Zapotlanejo. Everything is close.

The noise coming from inside the hotel that is disturbing. The restaurant noises, the housekeeping noises, the doors slamming and the people sitting at the patio which happens to be right in between 3 rooms. Which is strange and poorly planned already. I think the walls are just too thin and you can hear everything. The AC doesn’t quite work as expected. Turns off when in auto when it’s warm in the room and doesn’t cool down the room evenly. You have to be facing the AC to get the full effect. Also, all the doors from the rooms, slam very violently. They need to change that, I got woke up twice in the 5 nights we stayed there because of a slamming door. Not cool. First time I’ve had this problem with a hotel room door. Also, please install doors or at least a curtain in the open part of the shower glass divider. It’s annoying and water gets everywhere. Overall, 3.5 stars out of 5. Great hotel but there are things to work on that seriously bring down their rating.