Hilton Garden Inn Houston Medical Center, TX

The rooms were clean and staff were great.

While in general the hotel is good, tonight I'm writing this complaint at 11:26pm, because I can not go back to sleep. I was trying to sleep but there was a very loud group in patio area by the pool and even when I've complained twice to the front desk nothing have changed. On my second call the front desk told me "there is nothing I can do, the pool area is closed but they are on patio so I can't do anything about it". When you pay for a hotel room, you basically pay to be able to REST. Not for some soccer hooligans to have a party and keep you awake. The response from the front desk was unacceptable. When I challenged them that they could very well evict noisy people if it comes down to it he told me no he could not. He could only ask them to keep it a bit quieter. When I finally said in that case I'd just call the HQ and complain, he hang up the phone on me. That is NOT acceptable behavior, not when I'm asking the peace and quiet that comes with a hefty price tag.

Staff very friendly and preoccupied.

The dinner area not well warm.

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