ROKU KYOTO, LXR Hotels & Resorts by Hilton

The atmosphere of the hotel is amazing and the staff is extremely friendly.

Nothing. Because everything was perfect 👌🏻

The room itself was wonderful- so comfortable and clean and beautiful and relaxing. The spa was also amazing too. Unfortunately, the breakfast was quite terrible- they hardly had any options for buffet and it felt like they were cheating us on such minimal food. The quality was also just mediocre for such a fancy hotel.

员工服务很周到，早餐品类丰富营养

京都でゆっくり過ごせるのはここが最高かも！

一切都很完美的難忘體驗！

I had a truly pleasant stay and was especially grateful for the surprise onsen room upgrade as a Diamond member — it turned this trip into an unexpected but much-appreciated onsen retreat. A big shoutout to Victoria at check-in, who delivered a warm, seamless welcome that really set the tone for the rest of the stay. Her professionalism and attentiveness made me feel genuinely valued from the very start. The standout of the entire experience, however, was dinner. Tenjin Shift Leader Ryusei Yamamoto went above and beyond — his wine pairing suggestions with the seafood and cheese courses were absolutely spot-on, elevating the meal into something truly memorable. The dining experience was easily the highlight of the trip. I also loved the thermal onsen pool — peaceful, well-maintained, and one of the best facilities the hotel offers. The whole atmosphere was quiet and quaint, which made for a very relaxing escape. My only small gripe would be the air conditioning in the restaurant and teahouse — it could have been stronger, especially given the summer heat. That aside, I thoroughly enjoyed my stay and would absolutely return. Highly recommended for anyone looking for a relaxing getaway with excellent service and unforgettable dining.

This is a luxury, 5 star experience in every way! I was a bit apprehensive after reading some mixed reviews here about the service. During our stay we experienced nothing but the best from their accommodating, overly friendly and genuine staff everywhere on the property. Prior to our arrival I had emailed the concierge about dinner reservations for our 2 night stay. Within an hour I was provided with a list of options by cuisine and proximity as I had requested. After a quick back and forth all of our dinner plans were handled. Upon arrival the staff quickly got us checked into our upgraded room as a Diamond Member. We had booked spa appointments and that was a real treat. The massage was terrific but the entire spa experience is a must if you are staying here. Take time to visit the garden and walk the grounds. Chat with some of the friendly staff about the property's history as a paper mill. The nigh time photo opportunities with the reflection pools as a back drop are hard to beat. The only quasi negative feedback I'd like to provide others is that this property is not in the heart of Kyoto and will be a 15-30 min taxi to most "tourist" spots. We used it as a relaxation "mini-vacation" in the middle of our 14 night tour of Japan. The pool also does get crowded and reservations are required. Just something to be aware of, but should not be a deterrent to booking. A truly special place and well worth the splurge.

スタッフの方々が丁寧親切で素晴らしく、ホテルも綺麗で静かでゆっくりとくつろげ大満足でした。