Homewood Suites By Hilton Montreal Downtown

Emplacement, super balcon, très agréable. Stationnement simple à utiliser. Studio tout équipé.

Le café la rénovation de la salle de bain pour la douche,

la grandeur de la chambre avec ses 2 lits et l'emplacement de l'hotel

le petit déjeuner pas de plateau pour se servir donc on n'arrête pas de faire des allers retours pour disposer notre petit déjeuner sur la table donc pas pratique

Établissement très bien situé a 2 mn du métro et de la ville, petit déjeuner très varié, personnel agréable

It’s a perfect location. The breakfast was all I expected. And the room exceeded my expectations about the comfort. I passed a very good weekend.

The breakfast a little noisy but it’s normal. And it could have more space for (rangement)

I booked a junior suite for a week and when I arrived in the room, it was very stuffy. I was tired after my flight so I just sat on the couch while on the phone with my family. All of a sudden, I broke out in hives going from my neck to my chest and stomach. I noticed that the heat which was right next to the couch was super dusty. There was also dust behind the couch and under the table by the TV. I went down to the front desk, explained the situation and ask if they could change my room, have it vacuumed or suggest a solution because I booked for a week and the situation was inconvenient. They said that they would send someone to check my room and based on their judgment they will see what can be done. A lady indeed came up asking where the bugs were? I explained the situation and she immediately corrected me saying that all the rooms are perfectly clean and that the dust around the heat wasn’t dust. However, she failed to explain what it was and she proceeded to remove it with a cloth. Then, her phone rang and she was telling another woman where she was. The other lady arrived, knocked on the door and within 20 seconds she used her key and entered the room without even waiting for one of us to open the door. They were speaking Arabic and then she suggested that I ask for another room. Meanwhile, the first lady had turned the AC on for better air circulation according to her. They left and I followed them about 5 minutes after. Once at the front desk, the manager was discussing the situation with the employees in a private room. Then, she (the manager) came and told me that according to the agents sent upstairs, my room is perfectly clean and there’s nothing wrong with it. She proceeded to say that in this hotel all of the rooms are in mint condition and that they will not change my room because it’s not going to make a difference, and they’re overbooked anyway. So I got sent back to my room with no attempts to accommodate or find a solution and no empathy.