Tru by Hilton Pflugerville, TX

I appreciated free parking. The staff was super helpful in helping me navigate food sensitivities. And the front desk staff was friendly, expedient, and helpful. It was clean, comfortable and I love the bath products available. Will return

There was a live roach in the bathroom sink, and the pet hair could be cleaned a bit better. Maybe some sort of air purifier used while cleaning. Staff is friendly. Location is amazing.

Location

Small rooms,loud ac and weed blaring from across the hall.

Clean Friendly staff. Good parking

Nothing

It was a great stay. The front desk was always helpful. I extended my stay unexpectedly and they helped me coordinate staying in the same room. I would come in late at night and was greeted every time. At night they assisted me getting extra towels, food, etc. Everyone was always kind and helpful to me. The room was clean. The ac had been turned on prior to my stay so it was cool. Parking was easy and felt safe.

The environment around this hotel is very modern and seems to be a safe area. The hotel is nice and comfortable and has a very welcoming feel. The staff are great and the breakfast was excellent. Many different choices and lots of extras. Only complaint was the pool was closed for maintenance which seems to happen to me a lot. That may be the new McDonald’s ice cream machine scandal lol.

The room and the breakfast were great.

When we tried to check-in at 2pm, we were told by a staff member at the front desk that our room was not ready, and we had to wait until 3pm. The staff member didn't even check to see for any other options that were available for that timeframe. Another staff member (Dashawn) took over when the first staff member left for a break. She checked our reservation and even called the cleaning team to see if any rooms were available. She was able to find an available room, and we were able to check-in right away.