Matild Palace, a Luxury Collection Hotel

The Matild Palace was possibly the best hotel we’ve ever stayed in. Clean, bright, easy, and fun, with an attentive staff who really made us feel at home in this new and foreign city. We definitely will stay there again, and the rooftop bar “The Dutchess” was a surprise bonus with more attentive staff on hand to serve drinks and actually engage with us a little! They were great! Okay, so I have to mention my gripes too, but these are minor issues, but worth mentioning. - Pillows. We like them fuller. Ours were too thin and soft. We’re not fans of feather pillows that “deflate.” I’m sure we could have asked for foam pillows, but regretfully, we did not. - Night lights in the bathroom are awesome, but these were very bright. Too bright. I actually travel with a red nightlight for bathrooms and they even had a 120v plug in for mine. Otherwise a phenomenal experience! Oh, and the place smells incredible too!!

Sadece konum

Matild Palace’taki konaklamamız tamamen hayal kırıklığıydı. İşim gereği ve genel olarak çok sık seyahat eden, birçok ülke ve farklı lüks otel deneyimi yaşamış biri olarak, bu seviyede ve bu fiyat segmentinde bir otelden beklenen saygılı, çözüm odaklı ve misafir odaklı hizmeti neredeyse hiçbir noktada göremedik. Otel genelinde karşılaştığımız yaklaşım mesafeli, isteksiz ve ilgisizdi. Nazik ve makul taleplerimize karşı dahi çözüm üretmek yerine, geri çeviren ve ilgisiz bir tutum sergilendi. Özellikle Doğa isimli arkadaş (Assistant Marketing Manager) ile yaşadığımız iletişim, bu deneyimin en olumsuz kısmıydı. Misafire karşı saygısız, empati içermeyen, çözüm üretmekten uzak ve profesyonellikten yoksun bir yaklaşım sergiledi. Bu tutum, konaklamamız boyunca yaşadığımız memnuniyetsizliği daha da derinleştirdi. Buna karşılık, bellboy Emir Bey’in yardımseverliği, nezaketi ve profesyonelliği takdire değerdi. Emir Bey, misafir memnuniyetinin bu seviyedeki bir otelde nasıl olması gerektiğini tek başına göstermiştir. Ayrıca, odadaki kupaların kirli olması, hijyen gibi temel bir konuda ciddi eksiklikler yaşandığını göstermektedir. Bu durum, bu segmentteki bir otel için kabul edilebilir değildir. Genel olarak otel personelinin misafirle iletişimde daha saygılı, daha özenli ve daha çözüm odaklı bir yaklaşım benimsemesi gerektiğini düşünüyoruz. Matild Palace, sunduğu fiziksel imkânlara rağmen hizmet kalitesi açısından ciddi şekilde sınıfta kalmıştır.

The Matild Palace is such a historic and beautiful building, and that it is worth by itself. However, the staff and the rooms and the services provided, make this one of the most exceptional hotels I have ever been to. It is not just a matter of everything being clean, working well, and being of great quality. It is the staff going well beyond what you can even imagine, showing up with cakes and drinks for your anniversary, offering local-kind suggestions via their concierge, being incredibly attentive at breakfast, and believe it or not: just say “hello” every now and then, from the receptionists to the cleaners. This is a hotel I will visit again and again in my life and recommend others do too.

Perfect hotel and service 10/10 We got an amazing and pleasant stay we stayed for 4 days the suit was amazing lily was taking care of us and gave us the perfect stay 🌸

Central location

Frühstück, im Restaurant von Wolfgang Puck, ist zwar schon recht teuer, aber es war jeden Cent wert. Unglaubliche Vielfalt von überragender Qualität, mit sehr freundlicher Bedienung. Überhaupt ist das Personal im gesamten Hotel sehr freundlich und zuvorkommend und in keiner Weise distanziert, was in Hotels dieser Klasse leider doch immer mal vorkommt. Die Zimmer sind relativ groß und das Interieur ist sehr gelungen und sehr hochwertig, ganz besonders das Badezimmer.

Stayed here for what was supposed to the first night of our AmaWaterways river cruise. I was disappointed to lose a day on the ship but WOW this hotel was deluxe. My husband is platinum with Marriott so we're used to upgrades, but even the standard room here is a delight. I have never been wowed by a bathroom the way I was wowed by this bathroom. The heated floors (especially in the winter), the stunning teal tiles, the huge standing tub, it really made for a wonderful extra night on land. The dinner in the event room and breakfast at Spago were also a lovely treat. But what was really remarkable is that my husband forgot his jacket in the room when we boarded our busses for the next stop. For a week, he had no jacket. On a whim, we wandered back to the Matild when we returned to Budapest. And wouldn't you know, we walked in, they remembered him, and told him they had his jacket! As a TA, this is the kind of service I am looking for. I'll definitely be making the Matild the hotel that I use for my clients going to Budapest.

La stanza è molto ampia e pulitissima. Pur essendo sulla strada principale è risultata silenziosissima grazie a doppie finestre. Arredo di gran gusto. Bagno sempre caldo e con toilette super tecnologica che provvede alle funzioni del bidet tramite getti d'acqua comandati da un pannello dedicato. Colazione ottima. Personale super gentile.

Abbiamo spinto inavvertitamente il tasto "privacy" (che inibisce le pulizie in camera). La sua attivazione non è a mio avviso adeguatamente segnalata.

Great location, fantastic staff. Rooms were beautiful and very good size. Also loved the rooftop bar. Excellent value for money

Nothing! The only thing which would have made the hotel even better, was a pool / hot tub