Six Senses Ibiza

Our stay could have been great, the hotel itself looks and feels very luxurious, but service was below average. Disclaimer : there was a wedding taking place the weekend we arrived, that meant service was not as usual. Still, the hotel should have made sure other guests were not “forgotten”… We had several issues the first day, and several others the following days, that were not properly taken care of : - On arrival at 4:00 p.m., the suite that should have been ready at 3:00 p.m. was not available. We were told to wait but they couldn’t tell us how long it would take. They then took us to a suite without the sea view we had paid for! I refused to settle for it, and was told again I would have to wait…we had to wait in the lobby until 6:00 for our suite to be ready but never got the welcome amenities. - No real apology, no voucher of any kind (a free drink at the bar would have been nice while we were waiting for almost 2hours!) - The second day, a wedding took place. The music was not too loud and we were not disturbed by the party, but the service was disrupted and below average for all other guests. You could feel the wedding was on everybody’s mind and other guests were a second thought - The third day, our suite was not cleaned (we were away from the suite most of the day, the staff had ample time to clean). We had to remind them twice in the afternoon that it needed cleaning and it was eventually taken care of in the evening! Again, no apology… On our last day, at checkout, the lady taking care of us wouldn’t even make eye contact…I guess we were identified as difficult clients ?! The good: - The rooms are great (we had a junior suite with terrace, sea view), and the architecture blends well with the surroundings - Breakfast is included in the room rate, large choice at the buffet and a la carte options available. Outside tables very pleasant - Pool very nice for lounging, spa is also very pleasant - Many workshops (most of them free) were available everyday: yoga, sports, food tasting…very easy to book. Great yoga teachers, and a big thank you to the Belgian lady who took care of the coffee workshop The not so good: - Service not personalized, no follow up when you have an issue. We felt treated like second rate clients the first two days (big weddding taking place in the hotel that weekend) - The atmosphere is not as serene and quiet as we expected since the hotel sells itselt as a wellness retreat : lots of families and kids, groups of friends partying… - Breakfast : the main room is too large and noisy to my taste (but outside tables may be available). As with everything else in this hotel the service at breakfast was not satisfactory : it could take up to thirty minutes to get a hot drink or an a la carte item! We didn’t try any of the restaurants since we were so unsatisfied with the level of service

My wife and I love the place..We definitely coming back ! Had an amazing experience. Beautiful scenery, quiet and serene. The most polite and friendly staff !

Die Unterkunft und das jegliche Wünsche erfüllt wurden

Quarto espaçoso, muito limpo. Adoramos as atividades, o café da manhã é incrível e a comodidade é 10/10

Estrutura, funcionários, atividades, café da manhã. Tudo muito bom

im ruhigen Norden der Insel

Restaurant Preis Leistung

The place is absolutely gorgeous, but unfortunately I got severely food poisoned there and ended up with sepsis. I was hospitalized for a week and reached out to Six Senses three times about the incident, but never received any response. It’s truly disappointing that a hotel with such a luxurious reputation takes no accountability or responsibility for such a serious situation.