Residence Inn by Marriott Loma Linda Redlands

Front desk staff was amazing

Hotel grounds and area was very nice. Better than what I actually expected. It was couples trip for Valentines Day for Us. Their breakfast was good with an amazing and plentiful selection. However, we did have some hiccups with our trip. I was not about to cook our dinner due to the outdoor grills not working properly and there was no one that was on knowledgeable on how to get the grills started or if they even actually worked but I was warned about that before trying to use them. The security guard was amazing with trying to help us get them to ignite for quite some time but we eventually gave up. Couldn’t get our tv to work but good thing we had a macbook but then the WiFi was horrific. I pretty much had no service my entire stay. There were some dishes that were not clean and also dirt and lots of hair left behind in our bathroom. Mainly in the shower. All things that I feel are minor issues that can easily and quickly be corrected. Didn’t add more photos because I recorded video of everything instead of taking photos.

The Hotel staff was accommodating, friendly, and very helpful. The rooms were clean.

My stay was awesome and check in was fast and easy no hassle at all. Wish i could have stayed longer.

Hotel was great but watch out cause they scam you. I reserved a room for two night. We were coming for a soccer tournament and when I scheduled the reservation they said I had a refundable room if I called within 24 hours. It was rainy season so I expressed how important it was that I am able to cancel if the tournament got cancelled. They understood, made the reservation and sent me an email confirmation. We had a change of plans a couple days after our reservation was made, still was weeks away from when we made the reservation. So I called them direct and cancelled the room for one night. I called them direct and they made it so easy. Send me a confirmation and I thought that was the end of it. We still stayed for one night and when we checked out they charged us for the room cancellation with a 75 no show fee! I called them immediately and disputed the charges. I even showed them the cancellation email. They wouldn’t budge so I called corporate. They said they would look into the matter and let me know. They never got back to me. Kept over $-300 for a room that was never used and a penalty nobody made me informed about. Think twice about making reservations here esp for soccer tournaments. Seems they know how to take advantage of you aren’t asking questions or reading the fine print which happens to be at the bottom of all the ads in the email they send. I had to scroll through 8-9 full screen ads to see that at the very bottom of the email, the reservation the attendant made for me was only refundable 24 hours after the reservation was made, not as I requested which was 24 hours from when the reservation was dated. I specifically need the later cause we weren’t sure tournaments would happen with the storm. Sly, deceiving and such a scam.

The hotel staff was kind and lovely. The room was okay but our pull out bed was broken which messed up our planned sleeping arrangement. The breakfast was good. Thank you!

Newer and clean Good breakfast Helpful front desk

No housekeeping at all even when requested after three days

The service ! The front desk lady was great!

Super clean and modern. Room with the small kitchen was spacious, clean, new and comfortable.