Home2 Suites By Hilton West Sacramento, Ca

Though a 'Hilton' property, the check-in staff was dangerously inept. The initial first three calls to confirm that we'd be arriving late should have been a warning. 'Paris' could not find our booking despite being read the confirmation email, and after much searching said that we were already in house...which we were not. When we arrived she sent us to a room that already had guests staying it, and when we went down to change rooms, she did not believe us, and took a long period of time to finally get us another room without sheets for the pull-out bed that we needed another trip to her to get sheets. In the morning, the manager gave the lame excuse that as we booked through a 'third party (Hotels.com)' there was nothing he could do. Sameful customer service and potentially dangerous double booking rooms...do not stay here!

“The room itself appeared clean, but unfortunately housekeeping had missed old food and trash left by the previous guest. We found it in the cabinet under the kitchen sink and in another cabinet near the closet. Since we checked in and quickly left for a concert, we didn’t notice it right away. When we returned around 1 a.m., that’s when we discovered the leftover trash. Because it was just a one-night stay, we didn’t want to bother staff at that hour, but it did make us question the overall cleanliness of the room. If not for that little issue it would have been a perfect stay!

The house keeping is flat out lazy. We arrived to a dirty bed where the bed linens were not changed.out.

Room was good for what we needed. Felt safe.

Clean, well kept property. Friendly and helpful staff. Have stayed here multiple times to go to RiverCats games. My only complaint is no actual coffee cups for in the room, coffee station in the lobby and breakfast. For the room price I think real cups would be more economical than plastic wrapped, cardboard cups.

Convenient location, new and spacious rooms, quiet

Not great value for money, toilet wasn't cleaned properly, needs new pillows

trashy hotel, smelly, seedy area, inconvenient, staff was not knowledgeable, of little real help, and it has been a costly mistake as I cannot get my money back and Expedia is powerless to help me.

Only issue was paying for parking

Everyone was great