Four Seasons New Orleans

Convenient location and friendly staff.

Everything was Perfect! I recommend this hotel to anyone! I will book again in the future!!

Great place to stay

I especially enjoyed the engagement of the staff from the valet and bell hops to the front desk to the chandelier bartenders and also the room attendant. Everyone not only greeted me, but also engaged in meaningful conversation to ensure my stay was 5-Star!

We have stayed in many NOLA upscale hotels. This is hands down the best!

I've encountered a few Four Seasons properties that were notably "off," for lack of a better term, but their still-quite-new New Orleans hotel is unusually so – the odd part being that it seems this way despite having had such a clearly lavish renovation. As a former professional hotel reviewer, an immediate red flag to me has always been any given Four Seasons not ranked in a city's top 20 – particularly outside of major global capitals. This is the first I've ever seen, however, that's only barely among the top FIFTY PERCENT. But now that I've seen it in person – including four separate guest rooms/suites on two separate trips – I think I get why. First, it's not like Four Seasons lacks experience in terms of massive tourist destinations: it's had a property in Vegas for 20+ years now. The difference, however, is that its Vegas hotel is a respite of sorts: only around 400 rooms ensconced inside the mammoth Mandalay Bay's 5,000 or so. In New Orleans, it's entirely a Four Seasons (including residences), and while I know better than to expect seclusion near the French Quarter, its lobby is reminiscent of Grand Central Terminal! The much more concerning problem, however – and I imagine one of the ones prompting guests to balk at its Windsor Court-level nightly rates, given that it's long been the city's best five-star property – is its location. I know it's landmarked (the former ITM tower), but it's also a fantastic example of a truly hideous, Brutalist-style edifice that's "historic" only as a remnant of a dismal period in urban architecture. (Also, describing a 1960s building as "historic" in one of the literal oldest cities in the US – now well over 300 years old – is itself a bit problematic.) It has zero exterior visual appeal, and while most of New Orleans' more modern towers aren't exactly aesthetically pleasing, it's unusual to see a Four Seasons in one that's flat-out ugly. (Its OG property in Toronto was fully Brutalist, but Four Seasons wisely unloaded it and relocated its flagship into a modern 55-story tower in the early 2010s.) But the true dealbreaker, at least for me – and a stunningly large error in judgment, considering no one appears to have considered its realities prior to choosing to retrofit the building as a five-star hotel – was opening one with a *literal* train passing directly underneath it throughout the day & night. Worse still, they blare their horns most, if not all, of the time. The noise is at least less bad on higher floors, but I could plainly hear it throughout the hotel. While the property has added white noise machines & offers earplugs & whatnot, there's only so much noise those things can suppress, and I could still audibly hear the train even with every noise-suppression means available. Aside from the too-packed lobby, I can't fault the interiors, but despite its admitted proximity to both the Quarter & CBD, I can't recommend this property except to people fortunate enough to be able to sleep through nearly any type of disturbance. A Four Seasons is very obviously supposed to be special, and most truly are. This one's not, and *absolutely* not as one of the city's priciest hotels: they should've followed the lead of Ritz-Carlton in choosing a building to revamp, which opened a New Orleans branch 25 years ago in the iconic Maison Blanche building on Canal. (To be fair, I'd argue it's been poorly managed as well – and it's long overdue for an interior revamp – but I think that's true of the entire chain versus Four Seasons.) If you want a super-deluxe five-star near the Quarter, the Windsor Court has been the best option for decades, and remains so today. If you want deluxe *and* small & secluded – but still inside the Quarter – I'd head straight to the Audubon Cottages without passing Go. (They only have seven total rooms, all of which are suites, so I'd advise booking early.) But if you want Vegas-level crowds, a notably subpar service caliber, and loud trains passing next to the lobby at all hours, this is the place for it. But I suspect most people prefer five-stars where they can actually sleep through the night without disturbance. I'd only return if the hotel's management understands that cheap white noise machines & foam earplugs are a borderline-farcical fix for its noise problem, and that physical remediation of the building – installing bona fide sound absorption measures such as triple-paned windows (which, yes, will cost many millions) – is the only true fix.

A perfect hotel to stay in New Orleans. Staff super helpful. Rooms delightful. Pool and all the amenities absolutely lovely.

It was an immaculate piece of luxury in the midst of such a vibrant city! Everyone was friendly and helpful from check in to bar to the pool. Amazing!