TownePlace Suites by Marriott Leesburg

Excellent.

Breakfast was great! Love the quiches and omlettes. Very pleasant helpers

The gentleman who was working that night is always professional and very welcoming. He's a keeper

Your showers need updated. And more lighting at the desk area.

The property was clean, safe, very comfortable and had a kitchen. We were pleasantly surprised and very grateful. The staff was exceptional in their ability to help. My daughter forgot a razor and the front desk had a complimentary one with little packets of shaving cream. The breakfast was delicious.

I didn’t encounter anything that I didn’t like.

I came in late Demi helped me was really sweet and helpful

Nothing

The bed was comfortable, and breakfast was great. Location was great for us, and the staff was very good.

The chairs and bedding were very worn. The red colored fabric had worn off and looked black and dirty.

Unfortunately there is not anything

We paid and reserved king bed however we got queen bed room. After we already paid for two nights with booking.com $299-. After returning home - noticed that the hotel charged us $419- per 2 nights stay as well ? What I read on Google - double charged

The room was spacious and inviting.

I liked everything except the breakfast.

Our reservation was not ready when we arrived, so we had to wait in the lobby. We were in town for a tournament, exhausted, and expecting our room to be available sooner. The staff explained they only had two housekeepers, which made us understand the challenges they were facing. What stood out most was the outstanding customer service from the front desk team. I remember a Black male staff member and a white female staff member with short hair. Both were extremely professional, kind, and patient. After noticing we had been waiting for quite a while, the male staff member offered us complimentary snacks, which was a thoughtful gesture and greatly appreciated during a long day. Despite being under pressure from multiple guests and dealing with staffing shortages, they remained calm, pleasant, and professional throughout. I also interacted with a maintenance staff member who was equally kind and helpful. The way this team handled customer concerns made it much easier to overlook the wait time. Honestly, if you could clone the front desk staff, that would be amazing. Their professionalism and customer service deserve recognition—and likely some type of raise or reward. Wonderful people handling a difficult situation with grace. ⭐️ Thank you for making a stressful arrival much better.