Thompson Austin, by Hyatt

Nicolas Gonzales is amazing he speaks Spanish and is great . He was prompt and friendly. We appreciate his hospitality and how prompt he helped us

Nicolas Gonzales was so fast, helpful and nice. He was so willing to help me get my car quickly and even opened my door! Thank you for a great service!

Location is perfect, right by 6th street. Very cool vibe and staff was very friendly. We stayed on the 8th floor and had a very spacious suite with a large bathroom(walk in shower double vanity). Street noise is a problem at night but a little to be expected that close to 6th street. Slightly disappointed by the speed of the internet. Also the Royale Cocktail lounge although being a pretty chill vibe was almost too laid back. Tried ordering a couple of their "signature" cocktails, only to be told they did not have all of the ingredients to make?? Also the attached 5th street diner was just ok. Due to the location and friendly staff I would probably stay here again though.

Morgan was incredibly friendly and efficient. Had me in and out faster than any other valet I’ve ever experienced. The weather hasn’t been fantastic, and he helped to mitigate frustrations with getting our vehicle back in spite of it.

I had an exceptional experience with the valet team during my recent check-in. One valet member (Nicolas Gonzalez), in particular, went above and beyond to make sure all of my luggage and shopping bags were handled with care and delivered to my hotel room promptly—even though it was well past their usual service hours. His professionalism, kindness, and dedication truly stood out and grateful for his assistance.

Best hotel experience we’ve had since the Lanham in NY. We stayed one night at Thompson Hyatt in Austin last year and were impressed enough to come back. This year was wonderful — service, food, gym. Many improvements. Will see you next year!

Hotel is built to Thompson design standards, but it showing wear and tear for only being 3 years old. Outdoor furniture cushions are worn damp. Pool area was shared with apartment residences which had select reserved cabanas. Staff was professional but not did not provide hotel information at check in, but rather relied on using a QR code to detail amenities. Hot water for our shower took 10 minuets to get hot, maintenance seemed to know about this issue and suggested we let the water run for a while. No follow up from guest services to see if the issue was corrected. Overall everything was very nice, but not extraordinary.

So sweet to me and my family for my birthday dinner and very prompt! Loved his energy and he was super charismatic! My mom and dad absolutely adored him

Raphael was very respectful and very knowledgeable about the city and the hotel. He’s one of the best valet I’ve ever met!

I had the pleasure of being assisted by Raphael he greeted me with a warm smile and genuine professionalism. He handled my luggage with care, offered thoughtful suggestions about the hotel and surrounding area, and made sure I had everything I needed before heading to my room. What stood out most was his attentiveness—he anticipated questions before I even asked them and took the time to ensure I felt welcomed and comfortable. In a world where great customer service can be hard to find, his dedication and friendliness made a lasting impression.