Hilton Garden Inn- Chicago Central Loop

The location was perfect, the staff went above and beyond to make my stay comfortable, and the room was spotless and cozy. I felt well taken care of—definitely would stay again!

I had the most lovely experience at this location! I stayed very briefly while passing through town, but would love to return for longer. It was beautiful, safe and extremely comfortable. All the staff were so friendly.

Great location, room was excellent as was transit room!!

The breakfast was good

I had monies left over on my hotel voucher and I was unable to use it for an additional omelet .

Great location - friendly, helpful staff - clean modern room.

Clean, nice staff, secure, excellent lication, the room was spaceous and nice.

The main issue was that I got charged around 33% more than the price that was shown on Booking, paid with a credit card on site. It was difficult to notice it at first since it was my first time in the US, and the hotel reserved a deposit for each night of the stay, which was ultimately returned to me. This deposit initially clouded the total price for me, which I only realised after getting back home to Europe. Booking tried to contact Hilton, received no response, thus promised that the difference would be deposited back to me from Booking's side, after which they would stay to deal with Hilton to cover themselves for the difference. Its been 1.5 months and the issue is still not resolved. Other issues with the property - the room was cold, with no option to raise the temperature (the weather outside was cold as well). This led to the heater starting and stopping quite frequently, and the noise of it shutting down was pretty loud - heard as a bang somewhere above the bed, as if there was a sort of a valve that had a really loud and unsmooth closing sound. I logged onto the TV with my Youtube channel, but no matter if I shut the TV off - next time I turned it on it was always playing these random Hilton videos on Youtube, cluttering my view history with these random videos and messing up my algorithm. I guess that's one way of collecting views huh.