Canopy By Hilton Chicago Central Loop

Loved the room, it was comfortable and clean. The bartenders in the lobby bar were excellent, breakfast was good, and the location was convenient for work.

Perfect!

I had a disappointing experience at The Canopy. When I checked in around 10:30 PM, the front desk staff was unfriendly and rushed through the explanation of everything, which made the environment feel uncomfortable. Once I got to my room, I was surprised by how thin the walls were; I could hear noise from the neighboring rooms, including a couple next door having sex and loud music from below. It reminded me of my college days, which isn’t what I expected. The windows also didn’t block out street noise, so I could hear alarms and the train passing by. The service throughout my stay felt unprofessional. It took about 20 minutes to check out and have my bags held. I also missed the breakfast cutoff by just seven minutes, and the staff wouldn’t let me buy a croissant, which seems unusual for a café. When I ordered a latte, I received a pre-made coffee with milk instead, which was disappointing since I know exactly what I’m looking for. On a positive note, the decor is nice, and the location next to Union Station is convenient. However, if you're looking for a quality hotel experience, I wouldn't recommend staying here.

Great hotel and staff is amazing

Everything was great, I would recommend. It’s right across from Giordanos and right down from Willis tower where there are more dining options. Rooms are super dope. The only negative is, the roof top is closed on sat and Sunday. I arrived Friday and the outside portion of the rooftop was closed due to construction.

I had an absolutely amazing stay at the Canopy Hilton Chicago! From the moment I arrived, everything about the property exceeded my expectations—the atmosphere, the design, the comfort, and the attention to detail were all top-notch. While every part of my stay was wonderful, I have to give a special shout-out to Kevin, the bartender. He truly made my experience unforgettable. Kevin was welcoming, personable, and went above and beyond to create an incredible vibe at the bar. His energy, hospitality, and craft made me feel right at home and turned a great stay into an exceptional one. I can’t recommend this property enough and will definitely be returning. Five stars all around!!

I had such a great experience here! The place was super clean, staff was very nice, beautiful ambience, & walkable to most things. I’d recommend this place to anyone such a good place to stay while on vacation!

Beautiful rooms and nice staff

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The light switches were strange and controlled all the lights at once.