SpringHill Suites By Marriott Durham City View

The room was great. The bathroom was the best we’ve ever had in a Marriott hotel . The bed may need a new mattress for room 303. One side sagged.

The breakfast was the worst we’ve ever had in a Marriott hotel. Parking fee of $15 daily is outrageous for a chain hotel that directs parking cards in the car window. The price for the room was outrageous only because there was a Porsche event in the Tabacco district. Charging over $300 a day was absolutely ridiculous.

Staff who checked us in was extremely unfriendly and barely even made eye contact. Our room was loud… we could hear traffic outside and people in the hallway most of the night.

Great place to stay, staff was great the rooms were clean and the beds were amazing. Breakfast was good had a variety of items available. Definitely recommend!

At check in we were notified they would accommodate a a 2pm late checkout. When we asked on checkout day the receptions would not accommodate and hung up on use. When we visited the desk she was very hostel. The kitchen manager steps in the cook her off. Props to him. They charge $15 a night for a nonsecure street lot. Very unsafe area with homeless camp across the street and active late night activity.

Friendly staff

I recently stayed at the SpringHillSuites byMarriott in Durham for four days, and overall, it was a mixed experience. The check-in process was smooth and welcoming,which set a positive tone formystay.However, I encountered some issues regarding payment and room service.One of the main challenges was that we were unable to place our cards on file since we were sharing the payment. When I requested fresh towels and room cleaning during our stay, we did not receive the service as expected on the following day. This was a bit disappointing, as I had hoped for better attention to our requests.At checkout, I spoke with Shae, the front desk assistant, about splitting the payments.Unfortunately, she was unable to accommodate us and, after contacting her supervisor, I was informed that splitting payments was not an option. This was surprising, as I’ve had this option at other Marriott locations.On a positive note, the breakfast options were quite different from what I’ve experienced at other Marriotts. Typically, I expect to see sausage or bacon, along with fruit and yogurt, but there was none of that available.The room itself was clean and spacious, providing a comfortable environment for my friend and me.The floor was quiet, which contributed to a pleasant experience overall.In summary, while the hotel is welcoming and clean, there are areas forimprovement, particularly in staff training regarding payment options and room service requests. Ihope tosee these changes for future guests

Modern, Attractive, Clean, Location, Staff

Nothing!

Very clean and convenient. Staff was friendly and helpful.

This was a perfect little spot to stay if you want to be close to Durham and still feel cozy and away from the hustle and bustle. We really enjoyed our stay here. The staff was friendly, the hotel was clean, and we liked the decor in the room. Happy we found this spot!