Hyatt Place Colorado Springs Downtown

Breakfast was delicious and ample, with many choices and fresh fruit, yogurt and hot dishes. I could visit shops and the Pioneer Museum on foot from the hotel, and there was a pool/hot tub as well as an exercise room, and I went swimming.

My biggest complaint is that the hotel didn't offer free parking. The 'valet parking' they offered cost $ 35 per day extra, and the street parking had parking meters that had to be fed regularly...

Breakfast was great, a good selection.

Hotel and staff was great

Clerical nonsense between hotel and booking.com was awful. I paid booking.com upfront, in full three days before arriving. There was a payment issue between booking.com and the hotel, so the hotel also charged me for the room I’d already paid for. I alerted the hotel to this the first day. It didn’t get corrected because booking.com’s credit card was declining so I got charged again for the room I had already paid for a second night in a row. Then I needed to spend the next 5 days confirming/watching these charges pending in my account to ensure all the correct items dropped while my money was withheld from my use. I shouldn’t have to pay full price for when the error wasn’t my fault and have extra clerical duties due to the communication error between booking.com and the hotel - but I did! Will NEVER use booking.com again. Disappointed that even after I alerted to hotel about this - they still double charged me for the second night. Issues between these two companies is not my problem and I shouldn’t be forced to be stuck in the middle. Might stay at the hotel again due to location, but I’d never recommend it to anyone.