The Ritz-Carlton, Mexico City

Best view in the city

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W head an excellent stay. All the staffs room service, recepción and concierge were wonderful. Special shoutout to the concierge team Gabriel and Alyssa who had excellent recommendations as well as helped us every day with even reservations at restaurants!!!

Had a nice 3 nights stay at the sleek,stylish, modern Ritz Carlton Mexico City. My room offered a terrace with views of Chapultepec Park, in addition to sweeping views of Mexico City from the 45th floor. The bed was very comfortable. Extensive amenities were provided in the spacious bathroom. Service from the hotel staff was always very kind helpful. A special shout out to Francisco who was very kind and welcoming. My only annoyance at the hotel was the elevator system, however after getting used to it, it’s a perfect way to keep guests safe and secure.

Thanks for making my stay so wonderful, will definitely come back.

My experience with the Ritz-Carlton Mexico City has been exceptional. We arrived at the hotel very early in the morning, after a tiring red-eye flight. To our surprise, the front desk informed us that we could check-in immediately, at 6am, simply because the room was ready! It showed that they really valued taking care of their guests more than the policy. The level of service was truly amazing. I'd never experienced checking in 9 hours early. We were able to take a much needed shower and a nap, and took advantage of a full day to explore the city. This, I will never forget. The location is quite good, even though it's at the farthest end from all the places we planned to visit, such as Centro and Roma. But it's adjacent to La Condesa where some of the good restaurants are. And it's right against the park where the Chapultepec Castle is. The distance on the maps didn't seem far but it is. Going to Centro via bus or metro could takes 40 minutes. But the nice thing is, from the hotel, we generally take Bus 7 from across the street, or walk 10 minutes to the Metro. If you were to hire a car, I would suggest set your pickup location at Four Seasons to go East or South. We were stuck in traffic for 20 minutes in the 2 blocks immediately around the hotel. If you're there on a Sunday, don't miss out biking with Paseo de la Reforma right in front of the hotel. Bring your passport to rent a free bike, where you can find rental booths along the avenue. There was one 2 minutes from the hotel. Go early or prepare for the long wait as you would have to wait for others to return the bikes so they become available to you. The condition of the bikes weren't great but good on the company to provide it for free for everyone to enjoy this great event. There is also HSBC docked bikes around the city you can rent, which the bikes are more comfortable to ride because they are in good condition and you can sit upright. But they stopped taking foreign credit card for payment on the phone app that you have to download and register. Then there is our beautiful room. Still looks amazing after 4 years and my photos show it all. It is a corner room, super spacious with a sun-drenched bathroom. But no worries, the black-out curtains works fine and the door blocks the lights from the bathroom. In the bathroom, there is a curtain next to the tub, but no curtains in front of the sinks. I trust that the glass won't allow others to see in, even when I was standing in the sunlight by the sink. I love that bathroom. It felt amazing just being in there. I need to mention the service at Ritz-Carlton again. The guest service reached out prior to my arrival and learned that it was a birthday celebration. We were so happy to receive a delicious chocolate cake and a cute hand-written message that they kindly prepared. The concierge even was able to work their magic and secured reservations to a couple of hard-to-book restaurants on a very short notice. We had such a pleasant stay and everything exceeded our expectations!

Beautiful hotel

Extremely luxurious, clean, beautiful and in a great location!

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Beautiful hotel with very attentive staff!

Lovely location and superb service!