Hampton Inn Abingdon, Va

Booked a room and got there that night and was told there wasn’t a room available

Stopped here one night on the way to our destination and everything about our stay was perfect. We were in Room 405 which was in the back of the hotel with a view of a field and trees. The room was very nice and clean. The breakfast was one of the best we’ve had at Hampton. We will definitely stay here again when traveling through this area.

This is one of the best Hilton experiences we have ever had. It is situated far enough off the highway so you don’t have a lot of road noise. We had a lovely view of a horse farm out our window. Exceptionally clean, the breakfast was so fresh, and the staff is above and beyond friendly. We will stay here again for sure.

Clean

Nothing

When you’ve been in the car traveling, the first thing you want is a great night of sleep. That’s what we found at the Hampton after pulling off of 81 after hours of traveling. The front desk was warm and welcoming, the room was exceptionally clean, the bed extremely comfortable, and the bathroom was very modern. The only concern I ever had was a barking dog which the front desk addressed immediately. Breakfast was nice and there was a wide selection. The area was clean and well maintained. A great stop for certain. Special shout out to Rachel who was incredible to deal with. She is the type of employee you want to interact with at the front desk!

I stayed here on a recent visit to the area to ride the VCT and to attend a performance at the Barter Theater. Great location, clean rooms, and comfy beds. Unfortunately, no one was present at the front desk when I arrived. No big deal, as a Hilton Diamond member, I used digital check-in and accessed my room. I went out later that evening and still no one was at the desk; I returned a couple hours later and the same thing. Upon checking out the next morning, I walked by the front desk again to find it empty?? I travel frequently and stay at multiple Hamptons every year; this was a first for me.

It is unfortunate that Im giving my favorite Hotel a one star review. Let me explain. My husband and I always book this hotel when visiting Abingdon as we enjoy the Barter Theatre and the Damascus trail. I made a mistake when booking this time and when we received the confirmation email my husband noticed it was for March 29 instead of 28. We thought it would be fine to make a call and it could be switched. After explaining the mistake that was made, he was told in no way could they do this on a non-refundable booking. 😲 We were shocked and hurt to be treated in this way. It was a simple mistake that could have been so easily resolved. How could you call this customer service. We are so sad to leave Hilton as we have always used them and have been extremely happy. We really dont have a choice because we cannot accept treating customers in this manner. I have always highly recommended Hilton Hotels to family and friends but will no longer be able to. My only hope is that someone will see this that can change this policy for future customers that may make the same mistake that I did when 'clicking' on the dates for a stay. I would like to recommend that when a customer makes a mistake there be a one time change allowance.