OYO the Gables Hotel, Birmingham Airport

I felt unsafe staying here as a lone female traveller and would not recommend it to anyone travelling alone - the only think that made me feel better was barricading the door with the chair in the room as the lock was loose

The hotel and room reflected the affordability. Acceptable for a short necessary stay.

Was an ok stay

The management was very nice polite and supportive. I would like to come vack here again.

This hotel is not located next to the NEC as described when I called. I had to take a tram followed by a bus to the opposite side of the airport runway. When I called the helpline was told “i dont know how to get there from the airport myself, can you not just get an Uber. This would be at a. OST of an added £23. The staff could not communicate at the hotel as English was broken, the door to the room would not lock so I had to prop a chair underneath the handle to secure it, the window handle was missing so I could not close the window, the room was dirty with the previous occupants shopping bags and receipts underneath the bed. When I asked what time the restaurant would be open to I was told we don’t have one you can either walk to the travel lodge down the road or have food delivered.

Room smelt, bedding unclean, shower barely usable

Shower had open drain hole which let awful smells up, shower red hot, complained to reception they came up and said it’s fine! Bedding was dirty and smelly

It was what you paid for.

Payment is taken in full 2 days before arrival. This is despite the booking as being Pay at Property. No communication and Hotels.com totally unhelpful

Clean and Tidy Better than expected given the tariff Front rooms facing main road too noisy