W Changsha

Very helpful and friendly hotel staff. I had a few questions pre-arrival, and was able to reach English speaking staff by email at w.csxwh.wrm@whotels.com. They also have a wechat account that you can message (contact hotel for it). Excellent recognition of Marriott Platinum status. Delicious breakfast spread including local and international options. Great gym and locker rooms available. There is an indoor pool that we did not get to use. Building and facilities look new and modern. Location was excellent as the hotel is connected to a high end shopping mall with many food options, including a row of restaurants behind the mall, and more casual food options in the basement level. The mall is also directly connected to a subway station, making the hotel easily accessible by public transportation: from Changsha Airport, take the maglev airport train to Changsha South Train Station and transfer to the subway (light blue line / line 2) and get off at Changsha Avenue (3 stops) and take station exit 1B. If arriving by train to Changsha Station, you can also take the light blue line / line 2 to Changsha Avenue (also 3 stops away). You can use RMB cash for subway tickets if you don't have Alipay / Wechat pay working on arrival.

Great hotel in Changsha, though a bit far from the city center. Décor is just as funky and modern as the other W hotels. Good English skills by reception staff. The room was nice and clean. Breakfast was pretty good with several international options.

Situated in this sweet spot between the airport and the city center, it's like this chilled-out oasis amidst the non-stop hum of Changsha's city life. Changsha is always buzzing with tourists, but this place is still a peaceful retreat. Plus, you can get to most hot spots within a 15-20 minute ride, which is super convenient. When you roll into this hotel, you instantly get these hip, modern vibes. It's sleek, it's chic, and it's totally W. But the super rad part? The hotel is like this living art exhibition, featuring works from some pretty famous Chinese modern artists. It's like staying in a swanky art museum! Now, let's talk about the service. I've stayed at other big names like Nicolo and Hilton in the city center, but the staff at W Hotel Changsha are on a whole different level. They're not just polite and helpful, they actually seem like they want to make your stay the best. There's this genuine warmth and friendliness that's a breath of fresh air.

I switched to this hotel last minute due to disappointment with another one in the city. This new W hotel has a theme of “adventure into the space" and you see elements everywhere (also nicely linked to each other). I really like the theme color of black which is quite bold but relaxing at the same time. The hotel staff are well trained and very welcoming. The breakfast is amazing - try the Eggs Benedict with local spicy pork. It's very innovative and delicious!

breakfast staff design bathtub

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