AC Hotel By Marriott Raleigh Downtown

Great experience and stay

Nothing

The breakfast was extra and I had no problem paying. However the seating options were very limited. Adding a few (3) 2 seaters would make it more reasonable, as sitting alone at a 4-top felt too much.

The day and night staff couldn't be more different. The day receptionist made my family feel uncomfortable and looked down upon for even staying. The night receptionist was far more respectful and had no problems.

Location

Very noisy, lack of any sound proofing- much noisier than the average hotel room (both street noise and hallway/ adjacent rooms I paid in full on this site. I pointed this out at check in and it was acknowledged, however my held credit card was charged in full at the location at checkout. I called later that day of checkout to bring this to their attention and was told it would be credited back should show up on my card in 2-3 business days. It did not and I called again two more times - both times the desk staff acknowledged that there was a double payment and that their manager would fix it. After about 3 weeks of no communication or return of funds, I submitted a dispute through my credit card company. The funds were then promptly refunded. Bringing this up once, with correction of the error, would have been an accident and is understandable. Bringing it up four times with complete lack of follow through on the part of hotel management is disregard for guests at best , or possibly intentional fraud.

The music from the bar is so load and the rooms are so poorly sound proofed, you can literally feel the music reverberating in your head and chest. Earplugs don’t touch it. I came here to get a night away from my baby to catch up on sleep and it was the worst night sleep of my entire life.

Staff were very helpful and friendly. Very clean

Parking. You should allow parking before going inside to confirm your room. This seemed to be the biggest thing for everyone. Especially if you come from the opposite direction and there is no available parking before you go inside.