Les Lofts de la Fabrique - Par Les Lofts Vieux-Québec

Quiet, very clean, well equipped, modern, great location

Maybe a bit dark in apartment

It looked pretty but our experience was terrible

There was a party in the loft next door (Also a Loft de la Fabrique). We couldn't sleep all night, despite the advertised "no party policy" and "sound-proof" rooms. We called customer service and they tried to call the other renters but nothing changed. No other actions were taken to enforce their policy. When we contacted them by email and informed them we would leave a bad review, they informed us the would delete the bad review.

- Spacious apartment - Decent furniture - Separate street entrance to the individual units - Some great restaurants, cafes and patisseries near by - Air conditioning, wifi and appliances all worked - Nice to have in suite laundry (but they don't provide an iron or ironing board and don't seem to know what those items are when we called to ask. We had to walk over to the Dorchester, ask a housekeeping member who didn't have a clue what we meant, and then a call to a manager who told us both units should have them BUT they did not. Frustrating. )

- Bad/unsafe location: the door to each unit is right off an alley with a view of a row of big garbage bins right across from the main window (bins for the whole block it seems and the garbage truck stops there early in the morning to unload them all. Super noisy.) and a derelict housing unit across the street/alley. - The nearest liquor and grocery store around the corner is fully divided by clear, thick plastic walls so customers can not touch anything. You need to ask the person working for each item. This wasn't just a covid partition. Obviously, they've had a lot of theft and sketchy customers . - Poor privacy. Because the units are right on the alley and the sidewalks are narrow, anyone walking past is right at the main window looking in. We kept the curtains shut the whole time. - Dirty street just outside the door with garbage spilling out from the bins across the alley - Lots of homeless people on the street (didn't feel safe walking at night) - Poor communication. Difficult to get straight/consistent information when calling Les Lofts. Not sure if the Fabriques units are new to their staff but a few didn't seem to even know about them. (Note: there are only 2 Fabrique units (LF105 & 106) that are basically part of their Dorchester building but off the back alley. - Zero communication to let us know a window washer would be coming one morning. - Terrible map and instructions for where to park. Again, very poor communication from Les Lofts when we called for support or information. - NO closet or drawers in either unit (our friends rented the one next door) to unpack your clothing. And only 3-4 small hooks on the wall of the bedroom. Not sure where they expect guests to put their clothes but very poor planning. - NO bedroom door or windows (a blackout drape separates the "bedroom" from the rest of the apartment) so if one person wants to watch TV, listen to music, do dishes, etc.