Suburban Studios Buffalo Airport

Not worth

Very old broken bathroom , carpets are old and not looking good overall. Some smell also comes from the room.

The staff were very helpful

My room was infested with cockroaches. It took 12 days to get my money back

I didn't like the bathroom plumbing was horrible

Property is not well maintained. Staff is horrible in terms of customer service. I raise a concern about tv is not working, after 2-3 hours I called reception desk there was a lady she said she don’t have time right now and there are 100 peoples sitting on reception and show very rude behavior. Later on I thought maybe there are peoples waiting at reception so I went there to pickup the stuff. And what I saw is there was no people waiting in lobby and she was freely talking with the colleagues. Such a pathetic customer like subarban has and I wouldn’t recommend anyone to stay in such kind of hotel just because they are charging less amount than others.

This property is old, word down, dirty, falling apart, just awful. The staff were fine and as helpful as they could be, but we had no pillows, and there were none available. Obviously people live in the hotel, and with paperthin walls, all conversations and fights could be heard. No such thing as a non smoking room, all stank of smoke, no lock on the back door of the property and so anyone could get in, paint peeling everywhere, just terrible. The high point was the friendly receptionist who also drove the shuttle in the morning.

There was only one person working. The ac was broken. The wifi wouldn’t connect. The one person working was extremely unhelpful and disrespectful.