TownePlace Suites By Marriott Dayton Wilmington

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Breakfast was very good both days. The room was great and the kitchen was beyond what we’d expected .

Our room wasn’t entirely clean. Dishes were left in the dishwasher. There were someone’s eyelashes in the nightstand drawer and bathroom, there was a child’s belt left under the couch. We couldn’t use our Apple TV because of some security feature and there was Disney on the tv for my children. Breakfast wasn’t good. There wasn’t healthy food, even REAL food. Just packaged egg biscuits, waffles with horrible ingredients (including the cooking spray, made with soybean oil, which is horrible for people’s health) and cereal which is a scam in and of itself. Had to pay to use laundry service, wasn’t much but after paying $400 for two days, I don’t believe charging to wash clothing is reasonable. Pool was very cold, and no hot tub.

Horrible experience in this 1 star hotel! Front desk lady was very, Very rude!!!!! Had power outage when we arrived and she didn’t even let us cancel booking to change hotels that had power! No consideration for their customers safety or wellbeing! Just wanted their money!!!!! Please don’t give your hard earned money to such horrible people!!!!! We, You deserve better!!!!! Absolutely nothing to do in this area either!!!!!!! We felt like we were stuck in a back woods apocalyptic nightmare!!!

I appreciated the friendliness of most of the staff and enjoyed the continental breakfast setup and options. However, the lack of communication during the power outage was concerning, especially since we were not locals and had no idea what to expect if the outage continued indefinitely. When we spoke with the front desk during the outage, they did not offer any reassurance or information. We also requested a late checkout and were told that a 1pm checkout would be fine, with this information supposedly communicated to the staff. Despite this, a staff member knocked on our door around 12:15pm, informing us that checkout was at noon. There was no polite greeting or acknowledgment of the miscommunication, which was unprofessional. Additionally, we found a note taped to the door stating that we should not leave bags of trash or soiled towels outside for housekeeping (though we had not left any towels). This policy was not mentioned during check-in or posted in the room, which would have been helpful. Seeing this note on our door left a negative impression. Overall it wasn’t a bad experience and I would definitely stay there again. I feel like there should be some training on professionalism and the importance of communication.

Good area to be in. Quiet and close enough for surrounding festivals.

Could use a few more kitchenette utensils.

Nice and Clean

I tore my dress I was going to wear to a wedding, and I needed a needle and thread to repair it. My husband went down to the front desk, but the person did not have it. She called the hotel next door, and went over to get a little sewing kit. My husband offered to give her a few dollars, but she did not accept it, saying it was part of her job. We believe it was a service beyond the call of duty. Also, the breakfast was tasty, and the premises and room were spotless. Thank you.