Lords Eco Inn Shapar Rajkot

Staff from manger down to security guard was very friendly and very very understanding and always willing to help. Sangeeta at the check in made check in process very smooth.

The location was in a industrial area. Ola/Uber would not be available at times. The breakfast & dinner were very good.

The rooms could have been a little more well maintained. The washrooms could have been a bit more clean. There were no toiletries in the bathroom. Gujarati food items were limited.

Food in same building

The value of money need small bar menu in room so no need to outside

Staff, neatness, comfort,service, location was good only thing was breakfast was included in booking.

Nothing.

Upon arrival at the hotel, which is oddly situated on the third floor, the first impression was disheartening due to the apparent lack of cleanliness in the common areas. The situation did not improve upon reaching the reception. Despite having booked a deluxe room, the initial room I was assigned to was in a deplorable state of uncleanliness, prompting me to request a change. The hotel staff, seemingly aware of the issues, accommodated my request by upgrading me to an executive room. Regrettably, this room was no better, with unwashed bed linens and unclean bathrooms, a point even the receptionist lamented as a recurring issue that management has failed to address. The discomfort of the dirty environment was such that it caused physical distress, with my body itching throughout the night. This compelled me to check out the following day, a decision marred by yet another issue: the hotel's refusal to accept the international card I had used for the booking, insisting on payment via cash or a domestic card, neither of which were options for me as a UK resident. The interaction with the hotel manager, Sailesh Sharma, further exacerbated the situation. His lack of respect and poor customer service skills were astonishing. His inability to address or even acknowledge the problems was indicative of a broader issue with the hotel's management and their approach to guest satisfaction. Based on this experience, I cannot, in good conscience, recommend this hotel to anyone. The disregard for cleanliness, customer service, and basic hospitality standards was appalling. Mr. Sharma and the hotel's management should seriously reconsider their approach to hotel management and customer service.