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8.8 / 10 Guest Rating

The Veil

Zhalayyri street 4, Astana, 10000, Astana, KZ

The Veil - main view

About the Property

Spa and Dining Options
Relax at the full-service spa with invigorating massages and dine at one of the 3 exquisite restaurants at The Veil. Sip on cocktails at the chic bars/lounges or enjoy a coffee at the on-site cafe.

Luxurious Accommodations
Experience comfort in the 47 air-conditioned rooms equipped with Smart televisions, pillowtop beds, and complimentary wireless internet. Unwind in the plush bathrobes and make use of the minibar for added convenience.

Convenient Location
Situated in the heart of Astana, explore nearby attractions like the House of Ministries and the Presidential Palace within minutes. Benefit from the roundtrip airport shuttle and enjoy free self-parking during your stay.

Book now for a rejuvenating escape at The Veil in Astana!

Facilities & Amenities

Free breakfast
Full-service spa
Proposal/romance packages available
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Continental breakfast
Designated smoking area

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children stay free when occupying the parent or guardian's room, using existing bedding.Cashless payment methods are available for all transactions.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.8
Excellent17 verified reviews
AI Summary

Guests highly rate the modern design and frequently praise the excellent food.

Categories

Cleanliness8.6
Service9.1
Location8.8
Room Quality8.7
Amenities9.1
Value for Money8.5
Food and Beverage8.9
Overall Experience8.8

Select topics to read reviews

N
nikhil
Verified booking
Standard Room
Stayed in Sep 10, 2025

"Exceptional"

10.0

The Veil Hotel in Astana offers modern, elegant design and spacious, well-appointed rooms. The spa facilities are excellent—peaceful, clean, and professionally run. The restaurants serve high-quality food with great presentation and atmosphere. Staff are attentive and provide smooth service throughout the stay.

Helpful?
A
Alexander
Verified booking
Standard Room
Stayed in Mar 4, 2025

"Toller Aufenthalt"

10.0

alles perfekt, es fehlt nur ein Fitnesraum. Sauna hatte nicht richtig funktioniert, nur 70 C Temperatur. Sonst alles toll

Helpful?
H
Hyoung Jun
Verified booking
Standard Room
Stayed in Feb 24, 2025

"Cozy and comfortable hotel"

10.0

This is one of the best hotel I ever stayed. Not that big but unique design and cozy room as well. I will stay next time again

Helpful?
C
christina
Verified booking
friends
Standard Room
Stayed in Sep 27, 2024

"Exceptional"

10.0

Staff were inattentive. At check in I asked to combine my two reservations and was told someone would get back to me, no one did. At check out, it was a near argument with the staff (who were asleep when I was trying to leave) about them saying I needed to have my room checked before I was “allowed” (in his words) to leave. Other staff didn’t speak English and were unhelpful when I tried to communicate over Google translate. My room was not cleaned one of the nights I stayed. I expected more from a hotel of this caliber.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Aug 20, 2024

"Nice and Comfy star"

10.0

Hotel is so elegant, rooms are are very nice and staff is very professional and friendly. Breakfast and location were also very nice.

Helpful?
K
Khaled
Verified booking
friends
Standard Room
Stayed in Jun 24, 2024

"Exceptional"

10.0

Particular and beautiful decoration. The staff is wonderful. Have a very famous restaurant. Just I didn’t like the bathroom, the sink is not very comfortable as it should be unusual bathroom

Helpful?
N
Nick
Verified booking
Standard Room
Stayed in Mar 25, 2024

"Exceptional"

10.0

The hotel is wonderful, the restaurants are great, the staff is fantastic. The only thing I would change is to allow water to be thrown on the rocks in the sauna. The HUUM Electric sauna stove is designed for allowing water on the stones and the sauna is beautiful, but there is a sign not allowing. This is a mistake by the management that needs to be reviewed to make this spa area perfect.

Helpful?
D
Dusan
Verified booking
Standard Room
Stayed in Mar 24, 2024

"Exceptional"

10.0

A very unique hotel, with stunning views and closeness to the city centre!

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Feb 9, 2024

"Stylish Hotel "

10.0

Absolutely recommended! The only negative thing was that I can say there was lack of comfort chair on the lobby area. So nice designed very stylish hotel. You may want to spend more quality time there…

Helpful?
S
Sean
Verified booking
partner
Standard Room
Stayed in Dec 15, 2023

"Good"

6.0

While The Veil is a beautifully designed hotel, it's also a glaring example of "form over function." First of all, I would not recommend staying at this hotel in the winter. None of the windows are double-paned, and all of the common areas, including the restaurants, are freezing cold. I even felt bad for staff. To make matters worse, the heater didn't work in our room. And, while they did eventually move us to a warmer room, it took them 2 days to do so, and only after they continued to assure us the heater worked fine. It didn't, as the room they finally moved us to was significantly warmer. Not only did they not apologize for this hassle, or help us switch rooms, but on multiple occasions staff members entered our room without knocking first! Good restaurants, good location, but the staff needs some serious training. And again, while the hotel might be comfortable in the summer months, it certainly wasn't a place I'd recommend in December.

Helpful?
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